La-Z-BoyReviews of lazyboy.com

I purchased a recliner with heat and massager. I called about the massager sticking in my back. They brought a tech. out to look at it. He added more cushion to it but still happening. I went back to store and the person argued with me and said I tried it in the store so why am I complaining now. After arguing they ordered me a new back. I installed it myself. Now the heating is blown Customer Care called and wants me to pay for someone to come and look at it, and if it is the part I would have to pay for the labor I spent over $2000 and I'm not put out any more money. I advise no one to purchase and La -Z -boy furniture.

this is mainly a design flaw. I have had 2 lazyboy recliners and one cheaper make. My latest one is an electrically operated one and the main design flaw is the operating switch which is located too far back front of the chair to be comfortable to access and operate. Also, I have just had a fractured right shoulder which has made it impossible to now reach the switch at all as operation is on the right hand side. Why can't Lazyboy have a pull out operating switch so that it can be used by either right or left handed people? Also my most comfortable recliner was the cheaper one I had.

Bought 2 electric lift recliners, 9 months old and still under warranty. Both failed to work electronically about same time (no recliner, no lift). Zoom call with tech resulted in parts being ordered. Could not expedite sending parts, could not schedule service til parts arrived. After 2 weeks got parts and called to schedule repair. 25 day wait! No expediting, even though my husband has Parkinson’s and needs the lift function to get up. Unacceptable that new chairs are unusable for over 1 month!! What happens when the warranty expires??!

We met a lovely saleslady Kim Jamer at La-z-boy. She gave us wonderful customer service. She was very helpful, funny and looked after us extremely well. We decided to buy the furniture at La-z -boy because of her. Thank you Kim

Do you want to spend thousands of dollars on furniture that is just junk, I have the place for you. There is a reason Lazy Boy has been sued, there is a reason other cheaper stores are now selling what is supposed to be high end furniture. Lazy Boy is nothing like it was a decade ago. Their furniture and I mean all of it is the worst. It is made without care and has fun breaking and falling apart. Sadly, we got sucked into them. DON'T. The salespeople claim they know so much. They don't. They make promises with no intention of keeping them. I promise you that you can get get the cheapest recliner at Wal Mart and it will be better than the expensive junk I have now. And their great sales, ya, they have them all the time and then when you demand a percentage taken off because of the horror you are put through you will hear, well we can't, it was the this or that sale. We bought a reclining sofa, a reclining rocking chair and a reclining love seat (all custom orders). We paid top dollar for this junk. We were forced to wait months and months for anything to be delivered and when it was the sofa had rips, the love seat had tears and it all had to go back to be remade. They actually delivered that. The recliner rocker was okay for about a month and then just started to sink. Call Lazy Boy, ya, they won't call you back.....ever. They don't care at all. Second delivery, we are now close to 6 months later and the sofa was acceptable and the love seat recliner again was torn, had rippled seams and it did not work. Fun. What we really loved was watching one delivery guy take out our rocking recliner and toss it outside. He said he thought he was really old. Now it was less than 3 months old. He put it back and broke the reclining function. So, now that has to be repaired--3 weeks later and it has never been 100% since. After that mess a third delivery is made of the broken, messed up love seat that reclines. I took possession. Within 3 weeks it started to sink in the back and bottom where I sit. Now this cost thousands. I now have to use a pillow to sit on it or it hurts. That remote is working--yay for them. The sofa came with the wrong pull ups and has these horrid wires to get a seat to recline. We don't use it. Ever. And again, you call and call and they will never get back to you once you have their junk. My last recliner chair was, in fact, from Wal Mart. I wish I had that back. Lazy Boy took all our money and there is no lumbar support at all. Don't be fooled. We were ripped off over 4K for sofa that is not what we ordered, 4K for a recliner and and another over 5K for the love seat that is unusable without pillows to support you and it looks awful with the sinking in that one can't miss when they come in my door. Now, this does not include, tax, delivery and waiting for month up month. Next time I am going to just get Wal Mart. Cheap, but it works for years and you get what you pay for. At Lazy Boy you will just be forever mad. Stay away from them. They are not high end, they are just super expensive and all the lies they tell. What a fool we were. Don't be use. Don't even look. Their salespeople lie.

This company is completely irresponsible because they charged me $5,000 for two reclining sofas, but one was the wrong color, which I never chose, and the second, when reclined, made a lot of noise. They didn't acknowledge any responsibility, but suggested they would give me a great discount on a new one.

Purchased a new love seat recliner and after a few weeks it started creaking, groaning and unstable when you reclined. Have called numerous times but they refuse to do anything. Always say they are sending an email and that I need to attach pics, but the email never comes. How do you take pics of the inside and poor workmanship? Even the repair guys say that the Lazy Boy furniture is not what it used to be.

Brought two la-z-boy chairs, five years ago, to find the mechanism for the leg rest had broken, in one of them, by just use of the chair, nothing other, now they WILL NOT give us a warranty because some fading and wear in the fabric. BE VERY AWARE!! THERE WARRENTY IS FAKE Wouldn't buy from you again !!! Had no reply for the warrenty for months, we had to go to a store that Stocks them to get hold of them for a reply.