Layla GrayceReviews of laylagrayce.com

Response from Layla GrayceJan 20, 2023

Good Afternoon Aaron, Thanks for reaching out regarding your order and letting us know about your experience. After doing some research and discussing with our team, it looks like the Traditions Slipper Side Chair was removed from our product assortment shortly before your order was placed, but we were unable to update the website in time. That is entirely our fault, and I sincerely apologize for this issue and any inconvenience it may have caused you. Given the circumstances, our team cancelled your order right away and immediately issued your refund to ensure we weren't holding your funds for items that could not be fulfilled. I have also spoken with our team regarding the poor communication that you feel was received in hopes that we can do a much better job in the future. Regards, The Layla Grayce Team

Response from Layla GrayceJan 18, 2023

Good Morning Jenny, Thanks for taking the time to leave us a review regarding your experience. I'm so sorry to hear about the issues regarding stock of the rug you ordered. We rely on our manufacturers to supply us with updated inventory and do our best to keep our website as up to date as possible. As you mentioned in your review, the rug ordered only showed 1 pc left in stock at the time of the order. When our warehouse went to pull stock, they were unable to locate the final piece and notified us right away. Given the rug is also discontinued, we sadly won't be getting anymore in either, which is why you were refunded immediately. I know it can be extremely frustrating when you find the right piece for you and it turns out to be out of stock. If you would be willing to give us another shot, I would be happy to give you a small discount for the inconvenience. As well, please reach out to us if you find another rug, we can double check inventory prior to you placing an order so this issue doesn't happen again. Thanks, Kyle with Layla Grayce