Layla Grayce Reviews | Read Customer Reviews of laylagrayce.com

Layla GrayceReviews of laylagrayce.com

4.6735 reviews
Furniture Stores
644 Locust Street, Lawrence, Kansas

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Layla Grayce

About Layla Grayce

We have more than an interest in interior design — it's a passion. We live for curating beautiful home decor, promoting the latest designer collections, and dreaming about how to make our homes a greater source of inspiration and harmony.Dreams don't have to stay dreams. That idea is the core of the Layla Grayce philosophy and should be the core of yours, too. We know that the only thing better than daydreaming while looking at gorgeous home decor online is coming home to see it in your living room.As a dedicated community of designers, bloggers and home decor enthusiasts, we understand the importance of building a space you can proudly call home. We're so excited to help you build yours.

Layla Grayce (laylagrayce.com) has 735 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: laylagrayce.com
Website: laylagrayce.com
Category: Furniture Stores
Location: Lawrence, Kansas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 50% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Layla Grayce reviews

Showing 27 reviews with 4 stars · Clear filters

Toni
Aug 11, 2026
Customer service at Layla Grace is…
Customer service at Layla Grace is excellent. There are a limited number of people who work with your account. They understand your shopping goals and are able to assist when glitches occur. Very refreshing in this digital shopping economy.'
Response from Layla GrayceAug 11, 2026
Hello Toni, Thank you so much for your honest feedback, we truly appreciate it! One of our greatest strengths is having a smaller, dedicated orders team that gets to know our customers and their orders. When you call or email, you can feel confident knowing who you're working with, and our team is already familiar with you and your experience with us. We truly appreciate your business and can’t wait for the opportunity to work with you again! - The Layla Grayce Team
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Jl
Jun 14, 2026
Free shipping turned out to be not free so I was disappointed.
I found this so I could price at Layla Grace and it was between purchasing the sofa and this star or a different store and the difference was about $100 both free shipping to my address in Arizona. I picked the Layla Grace store because I thought perhaps it was more of me, well known furniture store in the town, where it began. I was unhappy when I ordered the sofa and a couple of days later was told and I needed to pay some kind of charge for shipping to my location in Arizona. I think it was about four days before I was informed of that and by that time it was too late for me to buy the sofa at the other Location so I paid the up charge, but I wasn’t happy about that because it was $100 more. The people who delivered the sofa were very good so that was a big plus will I buy there again probably not because if it says free shipping but then they add on another hundred dollars or who knows what it’s really not free shipping so just come out with it in the beginning or don’t say free shipping.
Response from Layla GrayceJun 15, 2026
Hey Julia, Thank you for taking the time to share your feedback. We're glad to hear you had a positive experience with the delivery team and that you're enjoying your new sofa. While we offer free shipping to most locations, there are a small number of remote delivery areas where freight carriers impose additional surcharges beyond our standard rates. We understand the added cost was frustrating and appreciate your comments regarding the timing of that communication. We take all feedback back to our team and use it to improve anywhere we can. - The Layla Grayce Team
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Kelly M.
May 26, 2026
Excellent customer service
Excellent customer service! Only giving 4 stars because it took soooo long for the rug to come. Love the rug though, and can't stress enough how fantastic the customer service was.
Response from Layla GrayceMay 26, 2026
Thank you for the review and your honesty Kelly. I know delays in shipping can be frustrating but I'm so glad our team made up for it! If you ever need anything else, please let us know. - The Layla Grayce Team
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JUDITH
May 2, 2026
Worked out fine but it was a little…
Worked out fine but it was a little radio-silent after the initial order for an in stock item that arrived weeks later. Perigold offers standard white glove delivery standard on furniture which would have been nice on this item instead of dropping it in the garage.
Response from Layla GrayceMay 4, 2026
Hey Judith, Thank you for your honest feedback and for taking a moment to detail your experience. For all of our freight shipments, we will reach out and offer White Glove services, although it typically comes at an up-charge in the $85-$125 range. Especially when it comes to sale items, it can be a bit tough to offer complimentary White Glove given the costs associated with shipping these days. We welcome any additional feedback you have for us. It is our goal to ensure our customers are happy and keep coming back! - The Layla Grayce Team
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Alberto O.
Mar 18, 2026
Everything was fine but it would have…
Everything was fine but it would have been great to receive shipping confirmation and tracking number. Thank you.
Response from Layla GrayceMar 18, 2026
Hey Alberto, Thank you so much for leaving us a review. Upon reviewing your order(s) with us, it looks like our system that sends out confirmations and tracking emails may have had an issue with the email address submitted at the time of the order. I will have our dev team look at this, as that shouldn't be happening. I apologize for any inconvenience! - The Layla Grayce Team
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Panjaban
Feb 18, 2026
The gift came on time and is beautiful
The gift came on time and is beautiful
Response from Layla GrayceFeb 18, 2026
Thank you for your review! Enjoy! - The Layla Grayce Team
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Amy A.
Feb 1, 2026
Pretty but lumpy
The Ziva runner is very pretty and true to the online photo. It arrived with an extremely musty, old odor. It must have been rolled up in a warehouse for a very long time, it has large lumps/humps that have not smoothed out after several weeks of being unrolled. I would appreciate suggestions on how to eliminate the humps.
Response from Layla GrayceFeb 2, 2026
Hey Amy, Thank you for taking a moment to leave us a review and mentioning these issues with the rug you received. I'm so sorry the rug arrived with the issues you've mentioned, that's certainly not what we want to hear. Typically in these situations the best course of action would be to notify our customer service team of any concerns so we can be sure to report them to the manufacturer and find the best course of action from there. I am notifying our team of your review and will have them reach out to you! - The Layla Grayce Team
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Katie
Dec 30, 2025
Rug is pretty
Rug is pretty but smaller than 8 x 10 as stated - shipped fast.
Response from Layla GrayceJan 5, 2026
Thank you for your review Katie, please let us know if there's anything we can do to assist. - The Layla Grayce Team
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