Layla Grayce Reviews | Read Customer Reviews of laylagrayce.com

Layla GrayceReviews of laylagrayce.com

4.6735 reviews
Furniture Stores
644 Locust Street, Lawrence, Kansas

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Layla Grayce

About Layla Grayce

We have more than an interest in interior design — it's a passion. We live for curating beautiful home decor, promoting the latest designer collections, and dreaming about how to make our homes a greater source of inspiration and harmony.Dreams don't have to stay dreams. That idea is the core of the Layla Grayce philosophy and should be the core of yours, too. We know that the only thing better than daydreaming while looking at gorgeous home decor online is coming home to see it in your living room.As a dedicated community of designers, bloggers and home decor enthusiasts, we understand the importance of building a space you can proudly call home. We're so excited to help you build yours.

Layla Grayce (laylagrayce.com) has 735 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: laylagrayce.com
Website: laylagrayce.com
Category: Furniture Stores
Location: Lawrence, Kansas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 50% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Layla Grayce reviews

735 approved reviews, newest moderated first

Francine
Jan 10, 2025
Very responsive professional customer…
Very responsive professional customer service
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Emily
Jan 8, 2025
Terrible customer service and quality control
I ordered a $1,400+ sideboard only for it to be delivered looking completely different from the one I purchased. Pambrook sideboard is a beautiful light wash wooden sideboard. The one I received was way darker and grey (somewhat green in some lightings). I understand wood finishes can vary being a natural material but the difference between what I ordered and received was astounding. I emailed the same day I received the sideboard with side by side photos of the sideboard I got and the photos used online to show how different they were. I was told that the difference in finishes is out of their control and if I would like to return for a refund (which I requested) I would need to pay the FREIGHT shipping charges for it (over 100 lbs) which would be laughable, a 10% restocking fee AND return in original packaging. It came with free white glove shipping meaning they took the packaging with them after it was delivered. Therefore I have no way to return it even if I wanted to pay hundreds of more dollars to return the sideboard. Terrible customer service and horrible product quality control which is not a good combo considering how much this piece of furniture was and how long I waited for it to come in. Very disappointed. customer service ai received back was not
Response from Layla GrayceJan 8, 2025
Good Morning Emily, Our sincerest apologies for the troubles and frustrations stemming from your order. I am having a supervisor reach out to you directly to get this reviewed and resolved. - The Layla Grayce Team
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Andre
Jan 7, 2025
Excellent customer service
We purchased a dining table. The customer service in addressing a shipping issue was exceptional.
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Katie
Jan 7, 2025
Best price and great service!!
Best price and great service!!
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Cat
Jan 7, 2025
STELLAR CUSTOMER SERVICE
While I unfortunately could not get two of the lamps I had absolutely fallen in love with, Magan provided the BEST customer service I have EVER experienced in my life, by far. She is truly to be commended, given a raise or at least a generous bonus.
Response from Layla GrayceJan 7, 2025
Hey Catherine, Thank you so much for leaving a review for our team and specifically Megan! I am going to share this with her and her direct supervisor. I know it will make her day. Please come back and shop with us again! - The Layla Grayce Team
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Beth
Jan 3, 2025
quick shipping
quick shipping
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Gina
Jan 3, 2025
First Time customer great experience!
The shipping was fast the website hosted plenty of pictures for the product and even client pictures which made it easier to purchase based off of reviews. The furniture was very well packaged, and I didn’t have to put anything together and the communication for when my furniture would arrive was great, also I found this product to be a little bit cheaper in price than other stores which made me go with Layla Grace !
Response from Layla GrayceJan 3, 2025
Good Morning Gina, Thank you so much for taking the time to leave us such a kind and thorough review of your experience. As a small business it means the world to us to get this type of feedback and I will be sharing it with our team. Please come back and shop with us anytime! - The Layla Grayce Team
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Denise
Dec 30, 2024
Beautiful rug
Great experience with this company. I received my rug earlier than expected.
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