Layla GrayceReviews of laylagrayce.com

Response from Layla GrayceFeb 5, 2025

Good Afternoon Will, My sincerest apologies for any delays with regards to your order for the Fable Counter Stools. I do see that your shipment just arrived at the delivery hub and our carrier should be reaching out to schedule your delivery within the next 24-48 hours if they have not done so already. While part of the reason for the longer delivery time is due to your delivery area, this is something we should do a better job at conveying. I will discuss this with our team and will have someone reach out to you to assist with ensuring your delivery is handled promptly. - The Layla Grayce Team

Response from Layla GrayceJan 28, 2025

Good Afternoon Reneau, I'm sorry to hear your Antelope Head sculpture didn't meet your expectations. As you'll see in our return policy, we actually provide complimentary return labels for all ground shipped goods. We do charge a 10% restocking fee, but it can be waived if you elect for store credit to use on something else. Please reach out to our customer service team if you change your mind, we're here to help. Email - [email protected] - The Layla Grayce Team

Response from Layla GrayceJan 28, 2025

Good Afternoon Marie, I'm sorry to hear the ripples aren't coming out of your rug. We do typically advise with waves/ripples in rugs it can take up to 30-60 days for them to fully settle depending on the environment. Please let us know if there's anything we can do to assist. - The Layla Grayce Team