LayinsunLayinSun is dedicated to providing stylish, affordable furniture and exceptional customer service, catering to the needs of the modern consumer.We hope you love your LayinSun furniture as much as we loved creating them for you. As a custom furniture manufacturer, we work diligently to ensure that every purchase brings a positive experience.
Layinsun (layinsun.com) has 246 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Sally M.
I purchased the LayinSun 10 Pieces Outdoor Patio Furniture Set with Fire Pit Table, Rattan Wicker Sectional Swivel Rocker Chairs Sets from Amazon. I also, purchased ab extra Sofa for the set from your store. One side of the fire pit panel E. Has a big hole in middle. I wrote to you company but no response until now. I have a picture but no where to send it
George V.
Everything arrived intact. No damages. Nothing missing. Assembly was quick as each piece is very similar. Looks great!
Jonathan C.
Product as described, quick shipping, great communication
Amos
The furniture we ordered seemed slightly different from the picture, but we still liked the look. The screws were very difficult to work with and some of the holes were not welded to the furniture properly, which made the assembly very difficult. Once we got the furniture put together (which took a few days) it looks really nice and seems to be pretty sturdy. With the cost of the furniture, it should not have been so difficult to put together. I would have loved to have given more stars.
Zhanna M.
Everything was perfect except I was not aware that billing will be done thru foreign country and ended up paying foreign exchange fee. I could use different credit card and avoid it.
Keaghan W.
Fast shipping, customer service was exceptional, and the product looks better in person... I got the 11-piece patio furniture set. Carrie was great to work with...
Jonathan K.
We love the sectional and the fireplace, however the starter on the fireplace did not work. I emailed CS in regards to a couple of cushions that were smashed and I still have never heard back. I am disappointed that the starter doesn't work and that CS never responded to my issue about the smashed cushions. 7/7/25: Received the email referenced in their response to my review. I appreciate the explanation and I know things can happen; I was looking forward to getting my concerns addressed and updating my 3* to a higher score once the issue had been resolved. I responded right away to their email response to my review and explained the issue that I am having w/ the fireplace starter not working, but several weeks later I have not received an email back about my concern. Originally they said they never received my 1st email, but when I responded directly to their email, the results has been the same....silence. It is a shame because we LOVE the set and we get compliments on it all the time, but the customer service follow up has not been a good experience and I am still left with a new fireplace that the starter doesn't work.
Response from LayinsunJun 19, 2025
We are very sorry for not dealing with the problem you encountered in time. We checked all our email addresses but indeed couldn't find the email you sent. That's why we didn't know there was a problem with your product. We have sent you an email. You can check your email.You can describe in detail the problems you encountered with the product you received, or you can provide us with pictures. We will solve them for you as soon as possible after we know the problem LayinSun Service Team
Savannah C.
We are above and beyond pleased with our new patio set! It looks exactly like the photos, was easy to assemble, and I feel was an excellent value for the product received. I would recommend LayinSun over and over. Shipping took a reasonable amount of time too.
