Layinsun Reviews | Read Customer Reviews of layinsun.com

Layinsun Reviews | Read Customer Reviews of layinsun.com

Layinsun reviews

Showing 14 reviews with 3 stars · Clear filters

Robert V.
Oct 22, 2026
If i knew it was from China i would…
If i knew it was from China i would have not bought it
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MANO
Jul 10, 2026
One of the pre threaded holes was not…
One of the pre threaded holes was not accepting any of the screws. I had to force the screw in while tightening it with the allen wrench stripping the thread. The worse part it was in the place tight place where you had no room to turn
Response from LayinsunJul 15, 2026
We are very sorry that our product did not meet your expectations. Since we had not received your feedback email before, we were not aware that there were any problems with your product. We have sent you an email. You can check your email.You can describe in detail the problems you encountered with the product you received, or you can provide us with pictures. We will solve them for you as soon as possible after we know the problem LayinSun Service Team
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AS
May 29, 2026
The quality of the furniture is not as…
The quality of the furniture is not as good as I expected with all the reviews.
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Geraldine G.
May 15, 2026
The set looks nice and is comfortable
The set looks nice and is comfortable. Three screw holes on one of the chairs did not match up. It was very difficult to make it work. I ended up purchasing three smaller screws so that they would screw in. The couch and other chair had one each that would not fit.
Response from LayinsunMay 16, 2026
Since we had not received your feedback email before, we were not aware that there were any problems with your product. We have sent you an email. You can check your email. You can describe in detail the problems you encountered with the product you received, or you can provide us with pictures. We will solve them for you as soon as possible after we know the problem LayinSun Service Team
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Kristen S.
Apr 10, 2026
The return policy
The return policy. Customer service made it as difficult as possible. Furniture is beautiful though. My correct couch, that I had to purchase as you would not exchange it, is taking forever to get here.
Response from LayinsunApr 16, 2026
We are very sorry that our customer service did not meet your expectations. Regarding the correct couch you purchased, it appears there was an issue with the shipment in transit. We have already sent you a new couch package on April 13th. The new couch package is expected to be delivered on April 18th. If you have any questions, you can contact us via the after-sales email address: [email protected]
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Dayna L J.
Apr 2, 2026
I dont have all of the packages.
I dont have all of the packages.
Response from LayinsunApr 9, 2026
Your order was shipped in multiple packages. And we have already resent new packages for packages that were lost during transit. The logistics information shows all packages have been delivered. We would like to confirm whether you have received all packages . If you have any questions, please feel free to contact our service team at [email protected].
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Pamela C.
Mar 3, 2026
Glider issues
The ordering process was straight forward, and delivery went smoothly. The furniture parts arrived undamaged. The process of putting the furniture together took longer than I expected and required some muscle to get some parts to align. My only complaint is related to the glider/swivel chairs. The swivel function works well, but the glider function is not as smooth as it should be because the gap between the attachment points are too close to the bottom frame of the seat and chafes against the rattan strands wrapped around the bar.
Response from LayinsunApr 17, 2026
We are very sorry that our product did not meet your expectations. Since we had not received your feedback email before, we were not aware that there were any problems with your product. We have sent you an email. You can check your email.You can describe in detail the problems you encountered with the product you received, or you can provide us with pictures. We will solve them for you as soon as possible after we know the problem LayinSun Service Team
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Patel D.
Feb 7, 2026
Light weight furniture .
Light weight furniture specially backyard .
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