LawnGuruReviews of lawnguru.co

Response from LawnGuruOct 15, 2026

"Hi Gail, thank you so much for the feedback! We are thrilled to hear that you love your lawn service, but we are so sorry for the app crashes when you try to tip your pro. Giving your provider a well earned tip should be easy, and we definitely want to get that fixed for you! Please send us a quick email at [email protected] so our technical support team can look into your account and app version to get this resolved. We really appreciate you taking the extra step to support your pro!

Response from LawnGuruOct 14, 2026

Hi Jessie, thank you for sharing your feedback with us! We’re truly sorry to hear that your service on 06/02/2026 didn't live up to expectations—that’s definitely not the standard we aim for. Looking back at your communication with us, it sounds like your yard was in need of a full cleanup—including leaf removal and bush trimming—rather than a standard maintenance lawn mow. Because basic mows only cover standard grass cutting and edging, heavy leaf cleanup and trimming fall under specialized services. We’d love to help get your yard looking its best! If you still need a hand with a cleanup, please reach out directly to [email protected] so our team can jump in and take care of this for you right away.

Response from LawnGuruOct 14, 2026

Hi James, thank you for sharing your feedback with us! We’re very sorry to hear you weren't able to get multiple offers for your dethatching request. Because specialized services like dethatching require specific equipment and expertise, not all providers in every market offer it—meaning we only send requests to pros equipped to handle the job properly. That said, we’re actively working to bring on more top-rated providers in your area so you have more options for specialty lawn care down the road. If you're still looking to get this project completed or need help setting up other services, please reach out directly at [email protected]. Our team is more than happy to jump in and assist!

Response from LawnGuruOct 14, 2026

Hi Jess, thank you for sharing your feedback, and I am so sorry for the frustration this caused. We always want you to feel confident in the pro assigned to your yard, and we hate to hear that this turned into a bad experience for you. Our team did reach out shortly after your request to share options about changing providers, but since we didn't receive a reply back, the scheduled service went ahead as planned. We definitely understand how frustrating communication gaps can be, and we’d love the chance to set things right by ensuring you're paired with a top-rated pro moving forward. Please send us a quick email at [email protected] so our team can update your account and take care of this for you.

Response from LawnGuruOct 14, 2026

Hi Jeffrey, thank you for bringing this to our attention, and I am so sorry to hear about this experience. We completely understand how frustrating it is to deal with a misdirected service, and we take mix-ups like this very seriously. We would like to investigate this right away and look into what happened. Please send us an email directly at [email protected] with your account info so our team can review the service details with you and work on getting this resolved.

Response from LawnGuruOct 15, 2026

Hi Ray, thank you so much for taking the time to leave us a great review! We are thrilled to hear that you experienced friendly, hard-working service at a price that makes sense. We’ll be sure to pass along your praise to your provider. They take a lot of pride in their work and will be happy to know you appreciated their effort. Thanks for being a valued part of the LawnGuru family!

Response from LawnGuruOct 15, 2026

Hi Eric, thank you so much for the fantastic 5-star review! We are so happy to hear that Nicholas provided such a professional and awesome service for your lawn. We’ll be sure to pass along your kind words to Nicholas. He’ll be thrilled to know his hard work made such a great impression. Thank you for recommending LawnGuru to your family and friends, and for being such a wonderful part of our community!

Response from LawnGuruOct 15, 2026

Hi Martin, thank you for sharing your feedback! We are glad to hear your winter snow removal went well, but we are so sorry for the delay and frustration with your recent lawn mowing request. Waiting on an accepted job only to have no one show up is definitely not the reliable service we aim to deliver. We would love the chance to look into your account, see what happened with that missed cut, and help get your lawn taken care of properly. Please reach out to us directly at [email protected] with your details so our team can assist you right away.