LawnGuruReviews of lawnguru.co

Response from LawnGuruOct 23, 2026

Thank you for the thoughtful 5-star review, Timothy! We're delighted that you had a great experience with both the communication and the quality of work. Knowing you've already recommended LawnGuru to your coworkers means so much to us, and we truly appreciate you spreading the word! We look forward to continuing to provide the same dependable service that earned your recommendation.

Response from LawnGuruOct 23, 2026

Hello, Irussell! Thank you for the great feedback and 5-star rating! We're happy to know that LawnGuru has made it easy for you to find contractors, explore competitive pricing, and get quality work done. It's especially rewarding to hear that the providers you've worked with have delivered great results! We appreciate your support and look forward to making your future lawn care bookings just as easy and satisfying.

Response from LawnGuruOct 23, 2026

Hi, Edith! Thank you for taking the time to share your feedback. While we're glad to hear that you have a positive impression of LawnGuru, we're truly sorry that your experience with your assigned provider was disappointing. We take concerns like yours seriously, and we want every customer to feel confident and comfortable with the professionals servicing their property. We'd appreciate the opportunity to better understand what happened and address any concerns you may have. Please reach out to our team at [email protected] or through our live chat so we can look into your experience and explore how we can make things right. We genuinely value your trust in LawnGuru and hope to provide you with a much better experience moving forward.

Response from LawnGuruOct 23, 2026

Hi, Sue Mei! Thank you for the kind words and 5-star rating! It's wonderful to know you've been consistently happy with the work your lawn care provider delivers. We appreciate your continued trust in LawnGuru and look forward to keeping that great experience going with every service!

Response from LawnGuruOct 23, 2026

Thanks for sharing your feedback, Maurice! We're happy to hear that you've had a positive experience with how different situations are handled. We know that timely assistance can make a real difference when you're managing jobs and keeping your business running smoothly, so it's great to know our team's efforts have been helpful. We appreciate the work you do as a LawnGuru provider and look forward to continuing to support you along the way!

Response from LawnGuruOct 23, 2026

Hi Will! Thank you for sharing your experience, and I'm really sorry your first service with LawnGuru turned out this way. I had one of our team members personally look into your case and can confirm that your service has been fully refunded. A confirmation email has also been sent your way. I also wanted to let you know that the provider's account has been suspended and is currently under review. I understand how frustrating it must have been to deal with these issues, especially after giving the provider multiple chances to make things right. If you ever decide to give LawnGuru another try, I've made sure you won't be matched with the same crew again. I've also added some discounts to your account that will automatically apply to your next service. I know this wasn't the experience you were hoping for, and I appreciate you giving us a chance in the first place. I hope we'll have the opportunity to turn things around for you someday. In the meantime, if there's anything else we can help with, feel free to reach out to our support team at [email protected]. We'd be happy to help!

Response from LawnGuruOct 23, 2026

Hi, Luis! Thank you so much for sharing your experience and leaving us a 5-star review! We're happy to hear that your first season with LawnGuru went so well and that the app has helped you grow your business. It's especially rewarding to know that your customers are happy with your work, and that's a reflection of your hard work and dedication. We truly appreciate having you as part of LawnGuru and wish you even more success in the seasons ahead!

Response from LawnGuruOct 23, 2026

Hi, Dre! Thank you for sharing such thoughtful and honest feedback! We're glad to hear that you enjoy using LawnGuru overall, and we appreciate you highlighting areas where we could improve. We recognize how important it is for jobs to be worthwhile, especially when factoring in property size, travel time, and unexpected overgrowth. Our team is reaching out to you via email to provide further clarification on how job pricing is calculated, how overgrowth requests are evaluated, and how to address inaccurately mapped properties. We'd also be happy to review any specific jobs or requests you feel deserve another look. We appreciate your suggestion about better accommodating providers who operate multiple trucks, as we understand how valuable efficient routing is for your business. Thanks again for being part of LawnGuru and helping us identify opportunities to improve the provider experience!