sarah E.
great communication
great communication, timely information, significant savings, easy to work with. would recommend to a friend

Laurel Road, a brand of KeyBank, provides tailored financial solutions for healthcare and business professionals. By creating seamless online experiences, Laurel Road is designed to help members find financial peace of mind as they navigate their financial journey. All products are offered by KeyBank N.A. Member FDIC. NMLS ID # 399797. Equal Housing Lender. Student Loan Forgiveness Consultations Checking & High Yield Savings Student Loan Refinancing Mortgages Personal Loans Learn More
Laurel Road (laurelroad.com) has 590 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing590 approved reviews, newest moderated first
sarah E.
great communication, timely information, significant savings, easy to work with. would recommend to a friend
Evan M.
It was reasonably easy to refi; I think the 'first payment' functionality needs some improvement, but overall, pretty pleased.
Justin G.
Laurel Road made refinancing my students loans such an easy and smooth process. I would recommend them to anyone!
Rick M.
Terrible customer service been customer for over 3yrs and when they changed over name to Laurel Road from DRB there was also a management change. Since then institution been awful. Just refinanced all loans with another lender. Unless you want hours of unnecessary stress and terrible client service, I highly recommend staying away from this bank for any service
Ian O.
Great experience, quick and easy to fill out application, received loan quickly which was a huge relief
Jennifer
Anytime I had a question, Laurel Road's customer service team always responded in a prompt, and concise and results-focused way. They made the process of filing my application a breeze.
Yen G.
I am very happy with my decision to refinance my student loans, the results have been very positive. Looking forward to be debt free.
Richard T Morrison I.
My credit Score is over 780, I gross nearly $100,000/year some W-2 some 1099, have $40,000/year (W-2) in a second wage earner as well and was denied to consolidate my $100,000 of student loans. O, and by the way, I've never missed a payment on my current loans, going on 7 years now. Apparently, you do not accept commission income, which is absolutely garbage. Getting a student loan consolidation/refinance accepted is more strict than borrower guidelines on a mortgage. How does that make any sense? I will never refer Laurel Road for any of my clients Student Loan consolidation and will speak undeniably bad on this company to everyone I know. Good luck in the mortgage realm if this is how you treat borrowers of my profile in the Student Loan world.