Laurel RoadReviews of laurelroad.com

Consistently for some reason every time I try to pull money into my Chase account from my own Laurel Road account from Chase’s mobile app it rejects it Same happens when I try to deposit from Chase into my Laurel account Becomes very frustrating when I’m trying to manage my money using these accounts, obviously trying to keep more in my Laurel savings to get the higher interest rates It would be good to know why this keeps happening or should I even try it in the future or is there a solution to this?

Money available the next day on my transfer from Laurel to BMO I only wish that my money would be available the next day when I transfer money to Laurel road from BMO

Was told to call a number to login to my account. The banker then stated I needed to call another number because my account was under review.

I would like to rate this higher, but I too have had a problem with my account being frozen for fraud, without notice, over a weekend, and customer service wasn't available. I also had the displeasure of speaking to someone that had no idea what they were doing, at. all. I was able to speak with another individual during another call who was able to address my needs and concerns quickly and efficiently. Laurel has a good loyalty/work perks program, but I am surprised at some of the issues I've had. My questions since the initial incident have been handled well, by that same person who was helpful. If I'm able to go a few months without issues, I'll be happy to revisit my rating.

We used Laurel Road to purchase our home using a physician loan. Overall the process was ok but I think unnecessarily stressful towards the end. We didn’t get the Clear to Close until 2 days before closing. It seems like a lot of the things holding up the process could have been anticipated. On the bright side they were responsive and I got a good internet rate.

Refinancing process was easy. I was given a percentage that worked for me. But I was referred by a colleague and I could not take advantage of it due to some “technical issue”!

I think the service is just the start to something better. I’d like to see more data and information available to myself. An idea could be adding a payment calculator, that would allow users to change how much additional payment they give every month, and see how long my payoff would take paying that amount, as it could be a motivator for people to pay more, decreasing the overall time of the loan. It would be nice to see different amounts affect different goals. Also it would be nice to have a milestone tracker that lets you know what percentages you’ve paid off so far. Really just more data would be nice. Also an app would be nice for the laurel road/Mohela brand. There just needs to be more personalization and information available.

When it came to signing my loan it was just so difficult. You have a short period of time before the rate changes and they did not inform me of this, but there were so many problems on their end that caused me to not sign it on time. They continued to just call me to tell me to sign the loan, but they knew I couldn’t. I continued to call to get this fixed until one person finally was able to resolve this. My term became shorter so I had to then refinance my loans again since it took so long to sign. Fortunately, Joe was the one who helped me out in both instances. He was a lot of help and super kind.