Laurel RoadLaurel Road, a brand of KeyBank, provides tailored financial solutions for healthcare and business professionals. By creating seamless online experiences, Laurel Road is designed to help members find financial peace of mind as they navigate their financial journey. All products are offered by KeyBank N.A. Member FDIC. NMLS ID # 399797. Equal Housing Lender. Student Loan Forgiveness Consultations Checking & High Yield Savings Student Loan Refinancing Mortgages Personal Loans Learn More
Laurel Road (laurelroad.com) has 590 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Kait N.
The entire process of refinancing my loans was fairly straight forward and easy to complete. However I am still seeing a small amount due on my student loans through my previous provider and am concerned the total amount wasn't paid off as promised. I also have not been able to change the due date of my student loan payments which is very inconvenient.
Joshua F.
Very easy to use and everything can be done online.
Matt W.
I have worked as a Director of Financial Aid for the past 17 years and have never had as many issues with a lender as I've experienced with Laurel Road. Admittedly the rates they offer are quite competitive, but I would never recommend this lender to students. The amount of time my office has to spend dealing with Laurel Road to correct errors that they make while processing student's loans far surpasses that of all other lenders combined.
Danielle T.
Great job easy process.
Jenna J.
Very easy application process. I was able to get all of my questions answered with the information that was provided without having to call! Approval was prompt and I was able to get my interest rate much lower.
Arif
When I first worked with them in 2018 it was a good process. At that time, when they had any questions about documentation submitted they'd reach out and clear it up. Skip to 2019 and they did not reach out once throughout the process and the customer service rep I spoke to was unfriendly and unhelpful.
Daniel G.
I wish I refinanced my student loans earlier as the 7% federal interest rate was a huge burden. Now with Laurel Road I am paying a lot more to principal due to a significantly lower interest rate. Also, great customer service, easy application, and huge money saver. Thank you Laurel Road.
Kim L.
The refinancing student loans with Laurel Road process was one of the best I have ever experienced....from providing documents to asking questions and approval....everything was done quickly and had approval to documents within a couple of days...Thank you for making a process that could have been burdensome a very pleasant one...
