LaserAwayReviews of laseraway.com

I paid $4700 and promised that it will work , 70% of my hair will be gone. Will that did not work at my fine hair area as arms and thigh, as it became more thick and darker from shaving. If you said anything to them, they will tell you, you know hormones and other reason and you will need maintenance another $2000 Please make sure that everything have to be written in your receipt, don’t take their word that everything included as then they told me what you got doesn’t include hands and feet at one location Hillcrest even though, another location telling me yes it is included and they treated me over there. Austin at Hillcrest will tell you this in front of everyone. Customer service person his name is BRIAN DICKERSON will call you to tell you what to write in your feedback and that they giving me a favor as they should charged me for hand and feet. And I’ll be typing while calling you so he will let me repeat all my questions. I am not a hairy person and I paid almost $5000 and they want another $2000 for maintaining. I will never recommend this place to anyone. And will never go back there, they called and apologized and I got the refund for the Botox I was not planning to use. As once you don’t trust the place you go, you will never be able to let them touch your face. Please who read this make sure to ask a lot of people and read many review and let them be specific in their word and everything should be written.

STAY AWAY!!!! I paid over 4k for 2 treatments of thermage which was supposed to help me tighten the loose skin on my stomach. I was told I would see full results after a year. It has now been over a year & if anything, my loose skin is actually worse. I came in to take pictures of the results and the lady that did my consultation told me that she understood my concerns and she didn’t think that I got 4k worth of results. I, then, receive a call from Brian that tells me that he thinks my results look great & that he’s “sorry” I feel that way about myself. Are you kidding? I told him that the lady that did my consultation for me, agreed with me as well, to which he basically called me a liar? I didn’t necessarily want a refund, just something that would help me see results. When I asked if he could help me in any kind of way, since I didn’t receive what I paid for, he told me to go buy over the counter creams and give it time. If that was the case, why did I spend 4k? I could’ve just bought the cream in the first place. Then he told me I can buy another treatment, so i would have to spend thousands of dollars anyways. The whole place is a scam. DO YOUR RESEARCH!

I went in for a consultation many months ago to the Woodland Hills, CA location. I was told by the company representative manager that IPL (laser) would help get rid of my alleged sun damage. I paid for a pack of 6 services. I then went in for the IPL and the Laser Away nurse said that IPL would do more harm and it was not approved for my skin. She said the heat would cause more melasma. Long story short I would NEVER go to any Laser Away facilities. I’ve told all of my family, friends and clients to NEVER go there too. Multiple times since July Laser Away has promised me a refund check over 900$. I have not received the money. I keep getting the run around which is very dismissive and patronizing. Furthermore there is no consistency on service recommendations. The manager said I was a candidate for IPL and the other staff said no. Lastly Amanda in the corporate office responded to one email that my money would be refunded via check. She has not responded to several calls and emails as I’ve been following up. I've told all of the people around me to NEVER go to this company. Horrible experience that has left me feeling insignificant and in despair.

Stay away from Laser Away. They are completely unethical. Everyone was incredibly positive when I scheduled and submitted my paperwork. However, when I tested positive for Covid Thursday and gave them more than 24 hours cancellation notice, they still refused to refund the $375 | was required to pay in advance. I'm a working mom. I return from pregnancy leave next week or whenever I test negative and won't have PTO to take a half day for the foreseeable future. I cannot afford to lose hundreds of dollars indefinitely when I could be putting funds for a service I didn't receive towards post-labor medical bills. They know about my situation and their team doesn't care about my circumstances at all. At this point I would not give them my business or reschedule even though they won't refund my money and I will be advising my friends not to do so as well. I cannot support a business that takes advantage of their patients in compromised positions and won't issue a refund for a cancellation that costs them nothing. They schedule same and next day appointments and can easily backfill. Their automated bot even texted me about my own appointment cancellation and the open availability to quickly fill the spot. Refunding your money in the case of a medical emergency costs them nothing at all but will cost you hundreds. Do not book here.

SCAM SCAM SCAM! DO NOT SIGN UP IF YOU WANT TO SAVE YOUR CREDIT AND PEACE OF MIND! I thought Laseraway was a reputable business as it is very well known, little did I know I was about to sign up for the worst experience of my life! The mental torture and stress I had to go through is unbelievable. I am baffled how they scheme people into signing up for their service WITHOUT CONSENT! When I tried to cancel, the very next moment, they said there was nothing they could do and that it would ruin my credit! Very unprofessional and unreliable company! I made a terrible mistake of trusting and calling them, this is an honest review and I have message proof that what happened to me was also experienced by several customers on red-it. They have ruined my credit for the sake of their own selfish money-making schemes!!!! Never -ever going back there. Beware and be smart with your selection folks. Taylor was the representative

I had 2 rounds of Coolsculpting done on my back at LaserAway in Concord. The technicians were very nice and knowledgeable. The treatment itself was not too unpleasant, however, it does not work. Waste of $2,200. Save your money.

Since it’s a corporate issue I am posting at all locations to try and save you your time and money. I’m incredibly disappointed with my experience at LaserAway. After spending around $3,000 on treatments for my legs, bikini, and underarms, completing every session in my package, and diligently following all the guidelines and aftercare instructions, I saw absolutely ZERO results. When I voiced my concerns the girls at the location were very kind and helpful, however, because the tech saw how much hair I still had, she had to turn to corporate. Corporate reached out and instead of addressing the complete lack of outcome or offering any kind of solution, they tried to SELL me MORE packages!! What they don’t tell you upfront is that their packages are designed to keep you coming back, making you believe that once you finish, you’ll only need one or two “maintenance” sessions. Which are NOT INCLUDED in your package. It’s clear they DO NOT guarantee results and don’t stand behind their services, which is infuriating after such a large investment. The lack of transparency and care isn’t worth spending another penny on this company. I would NOT recommend LaserAway for any of your laser hair removal needs.

Had my 3rd treatment of the clear and brilliant. Loving my results. 😊🧡