LaserAwayReviews of laseraway.com

The nurse was amazing! She was incredibly kind, welcoming, and professional. I truly appreciate her service and hospitality. Unfortunately, my experience with reception has left me questioning whether I want to continue coming back. I’ve received treatments at both the Downtown Salt Lake City and Murray locations, and I’ve repeatedly experienced issues regarding how many sessions I have remaining. During my most recent visit, the receptionist was adamant that I had already completed my package. I explained that my personal records showed I still had one session remaining, but she didn’t seem willing to double-check their records and continued insisting otherwise. What made it even more frustrating was that the nurse herself confirmed I still had one session left. This wasn’t the first time reception had told me my package was completed, either. Rather than argue, I decided to call afterward, and they eventually confirmed that I did have one appointment remaining. However, I was then told that one of my tattoos had supposedly only received one treatment, which makes absolutely no sense. I’ve visited both locations a total of nine times, and one of those visits was strictly for a consultation. Every actual treatment appointment was for all the tattoos I paid to have removed. Not once did I go in to have only one tattoo treated while leaving the others untreated. It’s honestly frustrating having to go back and forth with staff over services I’ve already paid for. I shouldn’t have to keep proving how many sessions I’ve received when this information should be accurately documented in their system. It also makes me question how they’re keeping track of treatments if their records don’t reflect my actual visits. I do appreciate that reception eventually scheduled my remaining appointment at the Murray location, but after this experience, I’m concerned about potentially receiving backlash or being treated differently simply for speaking up. I’m sharing this review to make others aware of my experience, especially anyone considering purchasing a treatment package. While the staff is generally friendly and the nurse provided excellent care, the lack of consistency in their records and the way my concerns were handled are disappointing. I genuinely hope management takes this feedback seriously and looks into how appointments and treatment sessions are being tracked. Customers shouldn’t have to argue to receive services they’ve already paid for.

I was sold on this company through a black Friday deal where they said you got 70% off, but I was charged 2000 for one area and when I decided to add on my legs, I was charged another 4000…. They were very quick to charge and didn’t explain the full deal. The facility is clean and modern with the best laser. I loved how the laser had the chill factor to it so you can hardly feel it.. I also enjoyed that most of the clinicians were registered nurses. The head clinicians are always amazing and personable. They do a very thorough job and answer any questions you have (Noelle and Sierra). The front desk staff was friendly when you walked in. They generally run on time for procedures maybe 15-20 minutes late if they’re overbooked. Cons: The phone system is terrible as the AI system walks you through so much and then says oh I can’t book that appointment try again so it’s a big waste of your time. I did not like one of the clinicians who rushed through the treatment and half the time the other clinicians did it and I didn’t receive any results from that treatment. She even forgot to do one piece of the sensitive area treatment. I talked to management about this and they did give me a free service to cover the part that she missed but not a full treatment. The hair removal does not last I am still shaving twice a week after a full eight treatments and I had additional three treatments 10 years prior. I believe it was a waste of my money to do my legs. Just be careful doing the top of your legs because you get more peach fuzz hair after the procedure and it makes it more visible when you are in a bathing suit… Speaking to the manager was difficult and she wanted to personally share a lot of information which was a waste of my time as I just wanted to file a quick complaint…

I went for a consultation for Thermage, and decided to do my neck and face. It was expensive, I expected to get what a friend of me described from her experience at a different place. She said they made the experience so relaxing, nice music, nice bed, cozy blanket, tea while she waited. I received none of that. It was so cold and uncomfortable. The TV had a constant advertisement for Laseraway services which literally almost made me crazy, the Nurse who did my treatment was very good, was honest with me about what to expect with the pain so I knew the threshold. But, after the treatment there was no water offered, and I was handed a gauze with some aloe that I had to apply myself? So, the experience was literally just the treatment. I was just told I was all set (with proper post care recommendations which were fine) and I went to the front desk. No one asked me how it was, no water offered again and sent me on my way. Overall, not sure yet how the results will be- but I do see some difference already. I guess just wanted to give Laseraway some suggestions concerning experience improvements. I walked in excited, walked out confused.

I have had 3 appointments (of the 10 total needed to complete my treatments). Each appointment time was changed sometime that same day. When I asked why the time was changed (showing them the text I received earlier in the day confirming my original appointment time), they said somebody else in their system must have changed it. This makes no sense to me. Why make appointments that are confirmed the day of the procedure, only to have it be changed? This is very inconsiderate and unprofessional. I will finish my remaining appointments, but will not use their services again, and will not recommend Laser Away.

I didn’t like how expensive it is. I’m not happy with the results. I had 8 sessions, (Brazilian, legs, and under arms) and I still have hair growing back everywhere. I’m not “fuzz free” as advertised. I didn’t like how horribly painful it was. Even with the numbing cream. However, the staff was lovely and the rooms were very clean.

I did it 3years ago I finished 9 Sessions it did work only 50% on me not 80% as they promised .I have black hair white skin. It was for my back and chest area. I did like the Service but didnt like the price. They should lower the price so more people can do it or try it. Anothe thing is important the The technician who is doing it for you if their set up for the laser is not right it might work better or worst on you.good luck.

My treatments are seemingly holding for one-month maximum. Claire is excellent, but the treatments are just not holding.

The room I was always put in had a machine that would constantly overheat, causing the session to take even longer. Nurses are great at conversation and patient care, however very inconsistent with process of treatment (specifically laser hair removal).