LaserAwayReviews of laseraway.com

I’m writing this after months of trying to get someone from LaserAway to take accountability for a terrible experience. I completed all of my laser hair removal treatments and after finishing every single session as recommended, I’ve only seen about 20 to 25 percent reduction in hair growth which is completely unacceptable for the cost and promises made. What’s worse than the poor results is the unprofessional and disrespectful way the management handled my concerns. I reached out several times to the regional director for the Long Island locations, Ashley, and not only did I receive no meaningful response, but the tone and dismissiveness I did encounter were completely inappropriate for a company of this size. There was no effort to resolve my concerns, no offer to review my case, and no customer care whatsoever. LaserAway sells a premium service at a premium price, but their results and customer service are anything but premium. Once they have your money, you’re on your own. I strongly urge anyone considering them to stay far away. There are far better providers who stand behind their results and treat customers with respect. Avoid LaserAway. Don’t waste your money or your time.

I tried to get a quote for laser hair removal for my back. I have been to another company for several years and wanted to get a price for tough-up work. The first thing I noticed was the high pressure sales tactics. This usually reminds me that the price is going to be high. I requested a few sessions as I have no experience with Laser Away. The best I can determine based on the pathetic quote was 3 touch-ups for a single area for $1,347.00. Shockingly expensive - Beware!

Ik heb nu 5 laserbehandelingen gehad (oksels, bikini en volledige benen) en zie geen resultaat. Elke keer krijg je een ander excuus als in waarom je nog niets kan zien. Ik heb via Whatsapp (enige communicatiekanaal) al meerdere keren gevraagd wanneer in hen telefonisch kan bereiken om deze non-resultaten te bespreken en een afspraak te verzetten. De eerste berichten werden nog beantwoord maar sinds 3 berichten al meer als 10 dagen geen antwoord. Complete grap: je voelt je als klant in het zak gezet. De meisjes die er werken zijn heel lief, maar worden compleet uitgebuit. Ze werken vaak 6 dagen van 11u. Daar klagen ze ook tijdens de hele behandeling over. Iets waar je als klant ook niet op zit te wachten. Overall: SUPER ONPROFESSIONEEL bedrijf en zou het ABSOLUUT AFRADEN! 😡

I initially chose this laser hair removal business because the social media hype and the initial sales consultants being friendly and convincing during my initial consultation who praised their services and made me feel confident about signing up. Unfortunately, that positive first impression didn’t last. The biggest disappointment has been the front desk staff and their customer service. Instead of focusing on making clients feel welcome and valued, they pressure you into buying additional services on the spot. It’s either buy now or nothing at all — and if you say no, the tone completely changes. The friendliness disappears, and suddenly you’re treated like you’re no longer important. That’s not the kind of atmosphere a professional business should foster. It’s also clear that many of the glowing reviews aren’t genuine. They push clients to leave five-star ratings in exchange for a free underarm treatment, which explains why their online reputation doesn’t reflect the actual experience. To be fair, some of the technicians are wonderful—kind, patient, and skilled, and they make the sessions much more comfortable (like Lisa who isn't with them anymore). But others have such nasty, unprofessional attitudes that I honestly feel they shouldn’t be working in this industry at all. Consistency is everything in a service business, and sadly, this place doesn’t deliver it. Overall, while there are a few gems on their team, the pushy sales tactics, poor front desk service, and inconsistent technicians outweigh the positives. I regret committing to them and would strongly encourage anyone considering this place to proceed with caution.

I was excited to come to the Beverly Hills LaserAway — the location is beautiful and I initially felt like I was in good hands. As a model, I take my treatments seriously, and I was ready to invest long-term. But after a few visits, I saw the same pattern I experienced at other LaserAway locations: selling products they didn’t have, substituting treatments without my consent, and making appointments at locations that turned out to be closed when I arrived. When I questioned it, I was treated poorly and made to feel like it was my fault. I also experienced serious red flags, including a fraudulent call pretending to be corporate and attempts to open financing accounts in my name without consent. This location, like the others, uses predatory sales tactics, bait-and-switch practices, and scam-like behavior. I’ve since moved to a reputable plastic surgeon/medspa where I know I’m getting what I pay for.

Waited 45 minutes for my appointment. The technician knew very little. Refused to refund what I hadn't used and then ripped me off $150.

When we talked about financing for procedures, I was promised (and I told them multiple times), I was assured that the first pass would not incur any credit check. It is only if I chose a specific vendor, would I be subject to a credit check. Alas, this was not the case. One of the vendors did a hard credit check and now my credit rating is going to be messed up because of Laseraway. I was in Laseraway at Boro yesterday, July 26

I’ve been a loyal customer of LaserAway for a long time, but my most recent visit was deeply disappointing and honestly quite distressing. The technician seemed rushed from the beginning and skipped essential steps that are typically part of the process — like properly marking my arms. When I tried to give polite feedback, she brushed it off with, “This is how I do it,” and later said, “This is my style,” when I questioned why she wasn’t repositioning herself as other technicians have always done. What was even more upsetting was how she handled the conversation. I remained respectful throughout, but she accused me of being disrespectful — which felt completely uncalled for and frankly unprofessional. The worst part? I was burned during the session. The pain was immediate and has continued since. I’ve been in significant discomfort, and I honestly don’t understand how something so serious could happen at a professional clinic like this. I didn’t want to leave a negative review, but the experience — both physically and emotionally — left me with no choice. I reached out to customer service, hoping for real concern or resolution. Instead, I was simply told to apply Vaseline. There was no acknowledgment of the pain I experienced or the emotional toll the incident caused. When it was time to pay, I paid in full without hesitation. But when it was time to receive quality service, I was met with carelessness and disappointment. I expected better from LaserAway, and I sincerely hope no other customer has to go through what I did. I need a better resolution than what I’ve been offered so far. This deserves to be taken seriously.