LaserAwayReviews of laseraway.com

**Avoid LaserAway at All Costs – Predatory Sales, Shady Policies, and Zero Integrity** Dealing with LaserAway has been an absolute nightmare, and it's astonishing that a company in the aesthetics industry operates with such blatant disregard for customers. From the moment you walk in (or even before, with their relentless sales calls and texts), it's clear this place is not about providing quality treatments—it's a high-pressure sales machine designed to squeeze every possible dollar out of you through nonstop upselling and manipulative tactics. You can't simply book a straightforward service like Botox or filler. No, every visit turns into an exhausting interrogation where staff push packages you don't want, making you feel like you're doing something wrong if you just want a single treatment. The irony? They'd probably make more loyal customers (and money long-term) if they allowed simple à la carte options without the constant hounding. What's truly infuriating is the complete lack of consistency or transparency in their "system." Rules seem to change depending on who's speaking to you and what they're trying to sell that day. My mom and I both have accounts, and we've transferred leftover Botox units between us without issue in the past. But this time? My mom booked an appointment for me to use her remaining units, and initially, the nurse said it was fine—we could transfer them easily. Five minutes later, the front desk rep (the same one who'd been aggressively calling my mom to buy a new package) swoops in and declares: "Actually, no—you can't transfer existing units unless your mom buys another package." When pressed for an explanation of how one has anything to do with the other, she couldn't provide one. It was obvious this "policy" was invented on the spot to block us from using what we'd already paid for, purely to force another sale. My mom requested a manager and was bounced around to 3-4 different people, each giving conflicting stories and zero real answers. Finally, one promised to "find a solution" and call back. That was four days ago—no call, no follow-up, just radio silence. Classic LaserAway: make promises they have no intention of keeping to get you off the phone. At this point, even the thought of getting a quick Botox touch-up fills me with anxiety because I know it'll involve battling their sales gauntlet. Their customer service is nonexistent, and the way staff arbitrarily "change the rules" to prevent you from using your own prepaid services is downright shady and unethical. My mom and I are done—we're closing our accounts and taking our business elsewhere to a provider that treats clients like people, not ATMs. LaserAway lacks any shred of integrity, and based on the flood of similar complaints online, we're far from alone. Save yourself the stress, frustration, and wasted money—go anywhere else. 1 star only because zero isn't an option.

First of all, if you doubt about getting a hair remuval this is not your place when you looking to get results I was told I was gonna lose 80 to 90% Bad Reality is not even close many times. The Machine That Was used keep unplugged and now they just want me to pay more to keep on going

I would stay away from Laser Away. I purchased a hair removal package and believe me, one out of the +10 different technicians you will get, will know what they are doing. You’ll always get a different technician and most do not care about you, do not care about the results. The last technician was even rude! I purchased the Brazilian bikini package, so you can imagine that she was not fit for the job! It’s been frustrating especially when I think that I spent over 2k for this service. Laser Away is there for the money. They don’t care about people!! And they don’t care whether you’re satisfied with their service. This was at the Buckhead location in Atlanta.

April of 2025, I purchased a laser hair removal package and signed an agreement that stated after 6 treatments i would see a 70-100% reduction in hair growth. As I was proceeding to get this done the staff convinced me to purchase and extended package of 3 more treatments and I did it cost me about $700 which I paid. I stopped after the 6 treatments and my hair grew back thicker than it was before which as stated was not what I was sold. I than called this we to try to get my money back from which it is not stated anywhere on what i signed for and they told me that I never purchased but I had other services that I had purchased. I pushed the issue and the employee for that another employee that no longer works there changed my 3-laser hair removal treatments to other services that I did not authorize. I am now disabled and cannot drive more than 15-20 at a time and the closest clinic is an hour and a half away. Also, my wife was diagnosed with cancer and between her doctor's appointments and my doctor's appointments even if I could drive that far I am at the doctor for either my wife or myself 4-5 days a week. I explained all this to a woman named Isabella Tedesco who is a senior specialist in patient services and after I explained all of this to her, she started avoiding my calls than sent me an email stating that they will offer me a different service but will not issue me a refund for which I requested.

I booked a full-face laser hair removal treatment at LaserAway and unfortunately my experience was very disappointing. I arrived on time for my 6:10 PM appointment but was left waiting until almost 8 PM with no communication about delays. The treatment itself lasted under 10 minutes, and afterward the nurse handed me aloe/cortisone and told me to apply it myself before leaving the room. I received no post-treatment instructions, no medical guidance, and no follow-up to check on my skin. What I did receive, immediately after leaving the clinic, were multiple aggressive sales messages pushing additional $3K–$4K facial packages. Even 24 hours after my procedure, the only communication I got was another sales pitch — not a single check-in about how my skin was reacting. It felt like LaserAway prioritized selling over patient care. I filed formal complaints through LaserAway’s customer service line three separate times and was told corporate would contact me. No one ever did, and the clinic told me there is “no corporate number,” which makes resolving issues extremely difficult. For the nearly $2,800 I financed, I expected professionalism, communication, proper aftercare, and basic follow-up. Instead, I felt rushed, dismissed, and treated like a sales opportunity instead of a patient. I have since requested a refund through corporate and my loan servicer because I no longer feel comfortable continuing treatment here. I hope LaserAway invests more in patient care, communication, and accountability. Customers deserve better.

To start with I wanted sun spots removed. When I called in I was told the Thermage would be best and they demanded payment before my appointment which was a week away. When I called back to location was told who I talked to on the phone was a sales rep. And doesn’t work in their location. But that Clear and Brilliant would be best for my skin. They charged me AGAIN, I had to wait about a week for my refund from the payment of Thermage. When the NEW nurse was doing my laser facial, I told her I have had them before to please use the higher frequency, They have 3 frequencies low, med, high, and she refused to do so, as she was NEW at this and didn’t feel confident or comfortable doing this the 1st time on me, but the 2nd time she would go ahead and do the higher frequency. I did not go back for a 2nd time. My results were NOT what I expected. What ever she did actually made more dark spots appear. I was told my face would be like grainy and the dark spots would fall off. None of that happened, the laser was set to light for me, cost was over $600. Facial I was not what I was expecting or what I asked for …The people there in the location are nice, but they over sale their products and don’t do what they say they will do. I talked to the manager about all of this, she had no resolution for me- But kept telling me to buy their Botox as a new client I would get a discount. But they wanted me to get it from the nurse who did my facial that just started working there. And any woman that knows botox product and used it before knows not to let just anyone inject this into your face- And a new nurse who just learned how to do it wouldn’t be touching my face with it. Over all not a happy customer~

I went for a consultation for Thermage, and decided to do my neck and face. It was expensive, I expected to get what a friend of me described from her experience at a different place. She said they made the experience so relaxing, nice music, nice bed, cozy blanket, tea while she waited. I received none of that. It was so cold and uncomfortable. The TV had a constant advertisement for Laseraway services which literally almost made me crazy, the Nurse who did my treatment was very good, was honest with me about what to expect with the pain so I knew the threshold. But, after the treatment there was no water offered, and I was handed a gauze with some aloe that I had to apply myself? So, the experience was literally just the treatment. I was just told I was all set (with proper post care recommendations which were fine) and I went to the front desk. No one asked me how it was, no water offered again and sent me on my way. Overall, not sure yet how the results will be- but I do see some difference already. I guess just wanted to give Laseraway some suggestions concerning experience improvements. I walked in excited, walked out confused.

I've been happy with laser hair removal here, but when I went to a new location in Colorado, the folks who worked there pushed an RF Microneedling package hard. I signed up for a package, but the first session was extremely painful and left my face with little grid scars. Obviously I will never do that again, but they refuse to refund the remainder of my package. Very expensive, and now I am left with worse textured skin than when I started.