La SenzaReviews of lasenza.com

Ordered a bra from here and the 2nd time I used the bra, the strap ripped.

Awful returns process. First the online system didn't work. No response to help me solve it. Once I did solve it I had to pay £15 to return an item. All in all I spent about 2.5 hours trying to return some bras - which only didn't fit because I went by the la senza size guide. Very frustrating experience!

Poorly designed and cheaply made. Bought "the sexies" in every color which are a cheeky fit. Stitching starting to fall apart after only a few washes. Also, within a few minutes of wearing them you will notice you constantly have to pick out your camel toe. It is annoying and uncomfortable. I still wear them sometimes when others are in the wash but my midday im so frustrated id rather go commando or end up changing underwear.

I was at fairview mall location when I was about to pay and the cashier was extremely rude and disrespectful that I I didn't even want to spend my money in the store so I left. This is the second time that happened in the same location. I will never shop there and I just cant wait till all these stupid girls that do not know anything about customer service are replace by ROBOTS

Terrible experience. Once u order theres no going back they refuse to cancel. Refuse customer service. Never shopping here again. Aweful

I have made a purchase on the 30th of December that was supposed to be delivered on the 2nd January. I was excited and eagerly waiting to receive my items. When I noticed there was a delay in receiving them, I checked the tracking service provided the first time and it said that the parcel was returned to the sender, a day later it was sent out for delivery again, so I thought that everything was ok. Yesterday I checked again and it said that the parcel was returned to the sender, again!!! I called to ask and I was told that the address provided was incomplete and at this stage the order will be considered as a returned item and I will be reimbursed. I am now extremely disappointed and frustrated. The address I provide was missing a street name (due to heavy internet traffic during the holidays the page kept lagging and I had to re-enter my information so I made a mistake), but it did have a postal code, which if used can provide Lasenza with the exact location of my house. Second, no one thought of contacting me even though they have my contact information. Why else would they collect such information if they are not planning on using it??? I was not contacted the first time or the second time when my parcel was returned to your facility, and I am not sure I would have known any of this had I not called yesterday to ask. This is extremely unprofessional and I expected way better from a company like this. I now lost, not only the long time I spent online picking my items, but also the items that I picked on sale, and can’t afford now. Not to mention I have to wait for 14 days to receive my money back. This is so unprofessional and not a way to do business with clients. I am sure since they have plenty more clients, I am dispensable to but this should not be a reason for them not to have decent custom service. The reason why they ask for our phone numbers and email addresses is to contact us if there’s any issues with the order and THEY NEVER DID!!!! Anyway, having read the rest of these reviews I’m glad I’m getting my money back, and I’d rather spend it at Victoria’s Secret than here.

I was dubious about ordering from Canada (UK based), but I found some really lovely items and went for it. I should have trusted my gut. DPD advised on the day they would be delivering, and as i wasn't going to be in i requested the parcel be delivered to a pickup location. I waited for the notification that it had arrived, but after it didn't come through after a couple of days i checked the tracking code. It had been signed for by someone over 40 miles away!! The ensuing emails between DPD and La Senza have been incredibly poor - DPD advised the parcel would have to be returned to sender (even though it says it has been delivered?!) to which i tried to confirm this was back in Canada, but neither party would confirm. I'm still waiting to find out. Ultimately i have to wait until it gets back to La Senza for a refund which could take weeks. Ridiculous. How can neither party know where the return destination is? This is what i got from La Senza regards my request for this information: 'At the customer service center we do not track return packages'. This is what i got from DPD: 'I request you to please contact your sender for the re delivery'. Head. Brick wall. No real understanding from the customer service team, they did offer the refund fairly quickly, but the fact i have to rely on it getting back to them negates this in my mind.

Sad to say their quality in underwear has turned terrible. The lace edges start to pull away after only a few washes/wears and even hand washing doesn't help preserve them much longer. Ive been shopping there since i got my first bra at la senza girl, sucks that now its just a waste of money for a 14$ thong to shred so quick.