LarsonReviews of larsondoors.com

The window that holds up the hidden screen does not stay shut. The whole reason wee bought this storm door was so that we could have our front door open to allow light in. With the latch not staying shut it leaks air both in summer when running ac and in winter with heat.

just bought two new storm doors and they are junk, so flimsy it seems like they're made with aluminum foil. their are no stops for the glass sash, so it's wide open or completely closed. furthermore, there is no friction so the panel will drop like a stone if it slips, which is likely since the only thing holding it up are your 2 fingers on the 2 difficult slide locks that hold it in place, and when it slips it will slide so hard that i expect it will shatter. one of the two was defective, though we didn't realize it until it was mounted so we had to take the entire thing off and return it for another. finally, the closer hydraulic is poor. if the main door is open, it will close properly. but if the main door is closed, the slight air pressure between the two doors keep it from closing completely. i will never buy this junk again.

Atrocious, total crap retractable screen door and no customer support. I've only had my Tradewinds storm door for 3 months and the retractable screen that was partially open came crashing down. Now the glass panel won't latch and the screen is loose. The longer you wait on the phone, the more the wait time goes up! This is a horrible company and I will never order from Larson again

Ordered a Platinum RS with Retractable window with Screen. Here is how it went Ordered 1/23/24 Arrive 7 wks broken bottom window Ordered 2nd one arrived 5/3/24 Installed 5/17/24 9/24/24 Lower window Broke heard it checked out and all spiderweb then fell out Called Next day No Warranty on Glass and the worst part The bottom glass cannot be replaced so they wanted to sell me another $1000 Door that was installed for 4 Months and it now worthless. NEVER AGAIN This was my 2nd Larson Product NEVER AGAIN. How can a company in good faith sell a product with a warranty where it can't be fixed must be replaced with a purchase of a new one.

Larson falsely advertises a lifetime warranty. They say all their doors are guaranteed but the vast majority of the doors they sell are glass. When I came home to a shattered glass door due to elemental conditions I called them and they explained to me "glass breaks sometimes" at which point I informed the male representative that I'm aware how glass works. I said that they advertise a lifetime warranty yet when you go to the warranty terms they reduce the limitations to basically nothing. So they offer a lifetime warranty guarantee...but the warranty guarantees nothing. Stellar customer service 1 star and would give zero if I could. This is false advertising. Thing busted out of no where I haven't even had it two years.

Bought the retractable screen type door and within a month the screen retract broke. They handled the warranty by sending me a replacement screen with instructions, copier they used made the pictures too dark to be worth anything. Half a day and much aggravation and I fixed the door to find the new screen is near ready to fail as well. I think they own me a half day wage for fulfilling their warranty.

When we installed our storm door the storm expander did not fit right. When I tried calling which the wait time was never less than 50min and was then disconnected. I finally got someone online. When I explained my problem, sent pictures I was told it looked fine and they could not see a problem. Which they couldn't because we had to fix ourselves which left sharp metal edges. I will never buy from this company again due to poor customer service.

I purchased a Larson retractable screen door and in less than 2 years the top portion of the door would no longer stay closed over time. The last and final time I attempted to close the top, the entire unit came apart. When I called Larson and sent pictures, they knew EXACTLY what I was referring to. Clue #1! I purchased the replacement, 80+ bucks and was told just hire a handyman and specify storm door repair. I “hired” 3 contractors who had repaired doors in the past however, the “directions” are complex and tedious the estimates would be quite high. Clue #2! Luckily they were both honest to tell me that the labor would cost almost as a new door and I appreciated their honesty. What I was astonished is how rude and uncaring customer service was. She told me I could have fixed the door myself with a video, or have a family or friend do it. The contractors were lazy and didn’t want to do the job. She told me that the door was NOT defective although I told her I typically keep the top portion of the door up and the “locked” position and it should not have been opened in the first place…before the unit broke. Final clue! It took the final contractor and almost 5 minutes to push the window up and jam the “locking unit” under it to hold the window up. It’s still not completely closed but, at least the wind is coming through the screen. Beware consumers, this is an expensive lesson that I learned and will NEVER purchase or, recommend Larson doors to any other consumer shopping for a storm door.