LarsonReviews of larsondoors.com

Avoid at all cost Poor product Failed after one year. Poor customer service Warranty us worthless.

I have been a builder for 40 years and always used Larson screen door. I bought one for my personal home and in less than a year the hinge pins are shot [ and no the wind did not catch it].spend the extra money and buy a andersen

My $609 dollar door has come loose in a corner after four weeks and nothing was offered in a repair. This door was an expensive installation in my house of 20 years. On the phone with a rep for approximately and hour and supervisor said hire someone to uninstall and return the door. I could have paid a technician $200 to fix the glaze.

We had a contractor put in our Larson outside door. It had a gap on the right hand side on the bottom as you look from inside the house to outside. About 1 month later we had a second contractor take the door completely out and put in a new frame thinking the frame was crooked. The door has the same leakage but maybe a little bigger on the same spot. I called the Larson door head office they said take a picture. I sent them several detailed pictures. They said remove the door and put a large level on the side to see if it is warped. Yeah, right this 76 year old man with Parkinson’s will get right on that. I have gotten no satisfaction or results from Larson. Used to be these doors would last over 25 years not now a days. And used to be we had better service not now a days. That’s in the past so Sad to say.

Just purchased and had installed the Platinum retractable screen storm door. The locking mechanics don't align with the frame. The only way to fix is to remove the newly installed door and install one that is aligned. Are you kidding Larson?? I paid to have it installed and now will have to pay someone again to reinstall!!!!

Ordered 32x81 and 36x81 storm doors. Received them but didn't have the hardware so had to reschedule install. Finally received hardware. Tried to install but was missing trim that holds glass in place as well as trim to cover screws. What ever happened to quality control?

Larson screen doors are strong and sturdy door and three locks are very nice. That is where the good ends. The wind blows even slightly and the screen gapes open on both sides and flies and bees fly right in the house. Major design flaw, especially on such a sturdy and expensive door. Third screen since installation in September and it's February. Also, the door all of a sudden just started to slam really hard, even after adjusting for a softer close. Customer service told me that Larson knows it has a problem with the "closure" and is sending out a new one...for me to replace myself, of course. The part that is maddening is that I had to call Larson about it. They KNOW they have the problem and yet did not communicate that the closure fails nor did they send a new one (they have all of my contact info, including email so it would have been very easy to do so but Larson chose not to do so.) What is the purpose of registering the door? EPIC FAILURE! Do NOT purchase Larson screen doors. Again, strong and sturdy, but absolute junk for how expensive they are. Thought I purchased a really good door, but found out otherwise. I will replace just as soon as I can.

Apparently "acts of nature" are not included in the warranty. Why is it called a "STORM" door then? Our swung open by the wind, and the closer was damaged. $125 just to replace the closer. Seems a little ridiculous.