LarsonReviews of larsondoors.com

We purchased a Larson full view storm door in March. We had a carpenter install it. The door comes with two strips that are supposed to hold the glass or screen in place. The carpenter could not figure out how to install it using the directions and using YouTube, so we ordered another set of strips, thinking that something may have been wrong with the first ones. These did not work either. We brought it to Lowes' attention. By the way, Lowes doesn't install the Larson doors because of installation issues. They suggested we contact Larson. We stayed on the phone with Larson for at least an hour and all we got was another set of strips that STILL do not work. Unacceptable! We paid two carpenters, three different times to address this issue.

We bought a retractable screen door, screen came off. I ordered a replacement for the retractable screen. When it arrived the retractable screen was too tall. I called Larson and got a very rude customer service person. She would not give me an RMA without pictures showing it was too tall. Well, my handyman who ahead installed the door when we got it, then came back to install the retractable screen, had already packaged it to be sent back. I explained that and she said she couldn’t help me without pictures. Seriously do they think their customers lie!!!! I will never buy another Larson product. I also intend to give Home Depot, where we bought the screen from, how POOR their customer service is. I would give them a 0 if I could.

Installed Larson Signature Series door over the weekend and sorely disappointed with the plastic trim caps that cover the screws along the rails. Came all twisted in carton and impossible to straighten out. Poor design does not allow for thumb pressure snap in either as shown in installation manual. Called Larson and robotic prompt states that wait time is 17 minutes. Waited and time kept going up so left the robotic voice prompt a callback number twice. No calls back. Tried to chat but would not resend caps without receipt which I no longer had. Not asking for an expensive item here. Just plastic cap replacements that are straight. Will switch to Andersen going forward. Larson jumped the shark after years of making great products with great customer service. Sad.

Installed a Larson 50 full view storm door. The glass is interchangeable with a provided screen. They only include retainers for the left and right side of the insert. Inturn the window rattles at the top and bottom when I close it. Seems to be a known issue the customer service line had the ready answer. I had to purchase yet another insert retainer for $36. I would not have purchased a Larson and I known this. I’m pleased for them they saved $3 at the factory by not including the retainers and sticking it to me when I had to purchase them separately.

Got the hidden closure and retractable screen. Installed it December of 23. After about 4 months the door started to slam shut. Took out the closure looked at it, looked fine put it back in worked good for about 4 or 5 days and door slammed shut again. Did all this a few times finally just unhooked the closure. The screen I have retention 4 times now and a good wind will blow the screen out of the track. Door looks nice but regret it.

We bought two Larson Screen Platinum retractable doors and had them installed by a contractor on 8/21. The doors were beautiful, and we were enjoying the cross-breeze between the front and back doors. A couple of weeks later, when I was closing the back door screen for the night, the entire mechanism broke, and the screen and metal frame pieces came crashing down. I was hit in the face by the corner eye, and luckily it missed my eyeball. I had a terrible black-eye for a few days. I called Larson, and Megan (SP?) was very helpful and apologetic and sent the new parts. I was a bit disappointed that they did not send a contractor for free to install. She stated that the doors were made to be self-installed by the homeowners. Last night, my spouse was closing the front door screen, and the same thing happened. Luckily, it did not hit her face, just the top of her head. When I called Larson this morning, Karen, who answered the phone, was very condescending and combative. I explained that I just called in for the same issue with the back door, and I would need the same parts. She kept insisting that she never heard of such a thing happening to the doors, like I was making it up. I sent her all the pictures she requested, and she kept being combative. I finally handed my spouse the phone to talk to her since she seemed not to want to help me. We hope she ordered the correct parts for us since she would not listen to me or look up the last order, and just order the same parts. If this happens again, I will be contacting Lowe's to take the doors back and the BBB to file a formal complaint. These doors are not inexpensive, and Larson obviously does not stand by their products.

My second replacement screen arrived today and yes it was damaged again!! Is it the guys who packaged it up - I say this few loosely!! Or the muppets at UPS??? It takes over a month to receive it then I have to go through it all again. No fragile labels nothing. I’m getting completely fed up this there attitude of - we will send you another one instead of sorting the problem out first!!!

I bought 2 Larson screen retractable doors and hired a contractor. One worked fine. The screen on the other door didn't stay up. Larson sent a video to fix which didn't work. They sent a new screen which didn't work. Now they want to send new glass. The problem is the door was defective from the start and my contractor keeps coming back and costing me money. Larson will send parts all day but not make good on the labor.