LarsonReviews of larsondoors.com

After 4 phone calls and filling out the warranty claim they would not stand behind there product, probably the worst customer service I have ever had, do not purchase one of these as you will be disappointed

Absolutely horrible door construction, customer service was nice, spoke with a Karen who was very nice to begin with. I don’t see her being an issue, what I see is the entire company she works for lacks common sense. Who sells storm doors that the window frame will break apart? If these things are rated for STORMS there is no reason why I should have to deal with a broken window frame. Door isn’t even 2 months old. Get this, the door before this one, I had for 25 years, 1 of those years it had no glass in it because it shattered. Well I figured I’d replace it with a Larson storm door. Little did I know they make their plastic window frames out of the cheapest flimsy plastic on the face of the earth that breaks when no one is around and because you can’t fully prove how it broke they won’t cover it under warranty. Didn’t even get 3 months out of this POS door. Beware and don’t do business with them.

I purchased the best door larson makes and the $150 fancy closer breaks within 2yrs. That amount is a almost half the cost of one of their standard doors with external closers that last for years. This is one of the times that paying more defintely get you less. But , I guess it is the way that manufacturers these days just keep on making money off the original purchase. I would have expected a longer warranty on such an expensive part to be than 1 year.

Missing parts and missing items from shipment. Had to send pictures to prove the items weren't there. Not a great company to deal with.

I had one of Larson's more expensive doors installed in 2021. I have since had to replace the hidden closer of the door 3 times. A five year old door should not require the closer to be replaced that often. The quality of that part is clearly consistently very poor. They must be aware because the parts always fail right after any warranty would apply. The support does nothing to help other than telling you "tough luck, here is a link to buy a new closer." After the most recent repair, I will be replacing it with another manufacturer in the future.

Closing mechanisms are hot garbage. Doors were listed as "premium" so we decided to spend the extra money and get something nice. Within 18 months, the the door began slamming shut. Customer service charged me over $130 for the replacement closer...and calmly told me that it would ship in 10-14 days. Seriously, what is it...1980? Apparently a "lifetime warranty" only covers the structure of the door. What a bad purchase. Next time I am buying an Andersen!

Door was installed in June '25. In October the screen roller mechanism broke with small pieces of metal flying out. Took close to a month to get a replacement. The lock mechanism doesn't line up correctly to hold the glass up. The kick panel came unglued. You will waste half your life sending them pictures and arguing. Their so called "warranty" is basically trash. If you buy make sure you have a cheap contractor to repair your new door because you'll need him! I now have a new door that is basically trash. I can get a new panel for $76 tho. Plus repair labor.

Received door with a missing setscrew for the handle. Ordered a replacement after waiting 15 min on the phone. Was told it would not ship for 2 weeks. 3 weeks later still no setscrew. Contacted them again and a very un-concerned "Marisa" was no help. Said it was backordered. I asked if the handle itself could be sent. She said "we only replace the part that's missing." Oh and the expected delivery date is now another 5 weeks - for a total of about 2 months.