LarsonReviews of larsondoors.com

My door came looking like crap and not what was in the store.... Their solution was for "me" to paint and fix it myself. Complete BS. I wish I had read other reviews before purchasing.

Trying to connect with customer service. I was put on hold for 15 minutes. Then a recording came on and said, Please give us your telephone number. Will call you back in 15 minutes. They called me by the time I pulled my telephone out of my. Pocket, they had hung up. Did it again. Another 15 minutes, I have to wait for someone to come on. This time they didn't even give me. the option of a callback.

Terrible quality, Terrible instructions, no handle and they still send junk China hardware. Phillips head screws.Really! Can't even talk to a human. Wow!

I been waiting 2 months for my replacement screen Wasn't told it be 4 weeks then I been calling and they said it's on back order I keep calling still saying it's on back order this bussiness should go out of BUSSINESS

Ever since we had the door installed there was nothing but problems setting the plunger for the slow clothes feature. Took almost 3 hours for the installer to get it to close at just the right speed and then the next day back to slamming constantly. There is no way that this company doesn’t know this is a bad product when I went online you could see people that tried to install a new plunger and get seriously injured because of the way it is set up on the door in the frame. This is the worst door I’ve ever seen in my entire life and I have my house for over 30 years this company is just trash and they don’t know when to pull a product because it’s just not worth repairing it’s just scrap metal now.

If you need any replacement parts, get ready to wait! I can't believe they are still in business. Must charge enough up front that they don't have to keep customers happy. I would NEVER buy a Larson door again!

I ordered the wrong retention spring for my Larson storm door. It is the wrong size. I wanted to send back and exchange for the right one. After waiting 40 minutes for a live person to talk to. I was advised that Larson doesn’t send return labels. So it would cost me 75.00 via UPS to send back an item that weighs approximately 2lbs. that cost 78.00 with tax. So I am stuck with a part I can’t use and am just out the money. I WILL NEVER BUY ANYTHING FROM LARSON AGAIN. And while I’m in home goods stores, I will let customers know not to purchase from Larson. In addition, I am contacting the Better Business Bureau. Anything I can do to expose the kind of company Larson is.

I never write reviews & you have to write one here that nobody would know to look for. Should be on their website. I can understand why they have such a low rating (should have checked) I saved up for this door of course it fails after the warranty. Mine was 15 months old. I was told it must have been the wind well door was locked the whole winter. I probably opened the door less than 200 times because I don’t live here all the time. The problem first started when I pulled the window up & the door would slam. I fixed the tension Come back in May & my door will not close. I had to leave it open for two days. So I call the company & am told to buy the new tension bar for $150. What a joke. Never buy Larson. I am disgusted. First new thing I purchased for the home & this is what I get.