LaresarReviews of laresar.us

Awful customer service and non existent

Ich habe das Gerät Laresar Evol3 3 über Amazon gekauft. Als ich Netzwerkverbindungsprobleme hatte, hat mir der Kundenservice zeitnah und kompetent weitergeholfen. Einziger Kritikpunkt ist, dass wenn man über Amazon den Verkäufer kontaktiert will, auf die Website von Apple weitergeleitet wird und nicht auf die Website von Laresar.

Their customer service is a joke. And that is me being nice. Our vacuum/mop quit working well within the warranty. We contacted the email provided (cannot find a phone number) my husband had to jump through hoops and go back and forth just to get a replacement battery sent to us, mind you it took about 40 days. When that didn't work he had to send pictures and videos to "prove" it didn't fix the problem. Finally after a dozen emails customer service said they would replace the product. Then poof they disappeared and quit responding to his emails. I then took over and emailed from my email. They said they couldn't find any record of communication over my product. When I sent screenshots of my husband's conversations with them they then gave me the run around. Asked me to show proof that my app was updated, video that it wasn't running, proof the battery didn't work-every email was a new demand from them. As of now( almost July 1st) we still have nothing resolved and it has been almost four months. They should not be operating....

Purtroppo mi aggiungo alla schiera dei clienti che hanno a che fare con un'assistenza clienti che definire vergognosa è ancora poco. Dopo circa un anno e mezzo dall'acquisto nel mio aspirapolvere si sono rotte entrambe le ruotine laterali del blocco spazzola, ho scritto all'assistenza che mi ha risposto chiedendo le foto del danno, dopo avergliele mandate sono completamente SPARITI, nonostante i continui solleciti che ho inviato. Il prodotto sarebbe ancora in garanzia, ma io sarei anche disposta a pagare il pezzo di ricambio, il problema è che non si trova da nessuna parte, quindi io ho un prodotto che probabilmente dovrò portare in discarica. Che sono vergognosi l'ho già scritto?

Laresar stopped making the roller brush for the Laresar Grande 1 robo vacuum so the vacuum is useless. I contacted them and sent them photos and videos at their request. They drug the email conversations out past the two year date and then stated that it was now past the warranty date and that they were not going to replace my vacuum because of that. When I sent them a copy of my first email, which was 4 months prior, they began ghosting me. I jumped through hoops to send them what they requested to be ignored in the end. It’s too bad because I gave them a great review, I really liked the vacuum.

Finger weg von der Firma! Die Produkte sind minderwertig! Und die Firma bietet einem kostenlose Garantie und Ersatzteile, sogar Erstattung der Kaufpreis für 5-Sterne Bewertung auf Amazon. Und Achtung!! Die offizielle Emailadresse von der Firma auf Amazon ist die französische Webseite von Apple!! Mehr dubious geht nicht, oder? Bin wegen der vielen positiven Bewertungen auf Amazon reingefallen!!! Und habe den Fehlkauf gemacht!!

J'ai acheté un aspirateur Laresar L6 Pro en juillet 2022. J'ai tout de suite apprécié ce modèle, simple, efficace et autonome. En effet il permet d'être programmé pour travailler automatiquement les jours de la semaine que l'on souhaite (via une simple application sur son gsm ou via Alexa). Que ce soit le mode aspirateur seul (puissance variable) ou avec le mode serpillère, il effectue un travail efficace qui me permet de gagner chaque jours un temps précieux. La cerise sur le gateau est le mode vidange du réservoir; plus besoin de surveiller chaque jour si le réservoir est plein. Ici, la base de chargement contient un sac comme un aspirateur traineau classique et après quelques missions d'aspirations, il effectue automatiquement la vidange du réservoir (via un aspiration depuis la base). Après 20 mois d'utilisation quotidienne, j'ai rencontré un soucis: l'aspirateur m'annoncait un message de batterie défectueuse ou absente. J'ai simplement envoyé un email au support et après 2 échanges de mails j'ai reçu assez rapidement une nouvelle batterie. Attention qu'elle vient de Chine, cela prend donc un peu de temps pour arriver. Une fois la batterie remplacée et un reset effectué, j'ai de nouveau pu reprogrammer le robot et il effectue depuis toujours ses tâches quotidiennes.

j'ai acheté un booster Yaber chez Laresar par l'intermediaire de Manomano, suite à une panne fortuite le sav a rapidement pris en compte ma demande.