LaresarReviews of laresar.us

Purchased two vacuums in the span of a year. both stopped working. I was told they would send a new robot, but several months later i have nothing and the company does not respond to emails

Habe die gleiche Erfahrung gemacht. Keine Antworten des Kundenservice auf E-mails. Habe noch Garantie auf Elite 4, Motor defekt! Wer reklamieren will schreibt sich unnötig die Finger wund.

Fake company.do not buy from it.They have worst customer service. My robot broke down in 1 year and they did not respond after multiple follow ups

I wish there was 0 stars I could give this company. The L6 Pro unit has totally packed up within 6 months, and after 10 days I am still waiting for either a replacment or my money back. Thie customer service is the worst I have ever experience - they will only reply one per day, and then it is with no actual solution. They promised to send me a replacement over 7 days ago, and I'm still awaiting for confirmation that the unit has been dispatched. Truly terrible. Buyers beware. Save yourself some hassle and do not purchase from them. None too happy with Amazon either, as they say it's nothing to do with them!

Works well! Able to scan and dodge obstacles, which my roborock S6 pure couldnt do as well.

I had a an issue that took some time to resolve. The customer service was fairly prompt, taking into account regional time difference. I received a replacement vacuum within a couple weeks after all other options were exhausted. The original unit worked so well I was bereft without it.

Buyer beware! The absolute worst customer service with outright refusal to honour warranty conditions after only 5 months of use. When you have issues with your unit, which you will, the company refuses to assist stating that “replacement parts required are on back order” without even knowing what product you are referencing or parts l required, just to get out of a warranty claim. When the issue was perused I was responded to in the most inappropriate and dismissive way by their representative “Leah”. Buyer beware, go elsewhere unless you like to engage with liars.

Ich habe ein Problem mit laresar elite 3, immerhin noch 6 Monate Garantie, auf Emails wird nicht reagiert. Also Finger weg von diesem Firma.