LaresarReviews of laresar.us

nessuna assistenza , si è rotto il serbatoio dell acqua dopo tre mesi di normale utilizzo di un evo 3 . Chiedo all assistenza dove reperire il pezzo ma nessuna risposta

Bought the Ultra7 in April 2024 and it worked fine until Sept when it completely died and would not switch on. Contacted Laresar through the support form, as you cant phone them, big red flag, no response. Have followed up with 2 more shouts for help but still no response. Well done to Amazon who have agreed to refund. Shame on Laresar who dont care about the customer of quality of the product

After about 6weeks the vacuum robot that we bought on Amazon developed a fault. We contacted the manufacturer (Laresar) by email to describe the problem (a broken cover for the brush roller). After several emails to and fro with Laresar repeatedly asking for the same information, and photos of the broken part, they seem to have lost interest and haven’t communicated further The item was within Warranty, which they appear to ignore. Recommendation: Don’t buy from Laresar, completely useless after sales service

Brosse défectueuse sur cet aspirateur après une année et demie. Aucune proposition de remplacement de l'appareil, ni même de changement de la pièce défectueuse alors même que cet appareil est toujours proposé à la vente sur internet! Le vendeur ne respecte pas les conditions de la garantie bien que celle-ci soit toujours en cours.

Habe im März ein Gerät der Marke gekauft, welches jetzt nicht mehr funktioniert. Nachdem mir der „Kundenservice“ dazu geraten hat, selbst kuriose Tests am Gerät durchzuführen und ich darauf bestand das Gerät zurück schicken zu wollen, erhielt ich keine Antwort mehr!

Bought 2 vacuum cleaners from Walmart. The first one packed up after 8 months and the second one packed up only after 2 months of use! Tried to send several emails to the company but have not received any response as of yet. Extremely frustrating. Cannot file complaint with BBB because Laresar is a Chinese company!

What terrible and convoluted customer service, clearly intended to frustrate the user to the point where they let it go. Total battery failure error message and the second battery they sent was no better. I think it may be the connection to the battery and not the battery. They emailed a set of instructions. Still had the battery error. Oops, they sent the wrong instructions. Try this slightly modified version (was it even...). Then when it still didn't work, they copied and pasted the email and instructions again. I have completed the steps at least ten times. Still not working and the app suggests that the device simply cannot be updated until the battery works. Oh, if I record the entire process, they might consider a replacement. I suspect of just the battery. I used it for only a few months and it has been out of commission for quite a while now. Awful service and very untrusting and untrustworthy responses with the intention of misleading and delaying until you give up. It's even more interesting to watch videos of people replacing batteries and the machine just starts to work. Crazy how that happens.

Laresar l6 pro comprato a novembre 2022 tramite Amazon. Ad Aprile 2024 incomincia a darmi batteria guasta ed indicarmi di fare aggiornamento che non riesce. Aperto ticket con Amazon, mi dicono che non hanno più rapporti con venditore e devo rivolgermi direttamente a Laresar. Aperti il guasto con loro mi fanno fare tanti video per provare il problema ed alla fine mi dicono che invieranno batteria entro 15 gg. Batteria mai arrivata nonostante solleciti. Sono scomparsi. Ho comprato nuova batteria, ma il problema continua a perdurare. Non so più cosa fare.