LancomeReviews of lancome.com

WORST customer service! Don’t ever buy on this site. WORST service ever. BOYCOTT this company! They would not let me update details in an order or cancel it. I have never dealt with worst customer service.

Ho acquistato il calendario dell’avvento per fare un regalo e dalla descrizione ( non proprio dettagliata ) mi sembrava un’ ottima scelta, tra le tante cose si parlava di un prezzo promozionale ed il valore effettivo era di 700 euro circa…alla fine ci siamo resi conto che la maggior parte dei prodotti non erano altro che campioncini prova…io ho fatto una pessima figura, e visto comunque il costo non indifferente per un calendario dell’ avvento mi aspettavo molto di più. Un consiglio se posso…siate più dettagliati quando fate queste offerte, magari ne vendete qualcuna in meno, ma sicuramente manterrete un cliente, nel mio caso ne avete persi 4 ….

I received the Absolute Skincare set, but the cream bottle was only half full. I contacted customer service, and they said they were unable to exchange the product. When I asked to return it, they informed me that I would be charged a $5 return fee. This is unfair—you shipped a half-filled cream and still refuse to exchange it or cover the return cost. Because of this experience, I will not purchase this product again. I am writing this review to warn others about these products. This is not a one-time issue; the same problem also happened with the eye cream.

Ordered an item in their Sale for my wife. I received lots of emails updating me of it's progress. I thought "How good is this!". How wrong was I! I received an email stating that delivery couldn't be made today. No reason just that it's delayed. No update when it will be delivered or a reason why. I then email Lancome. I get a very matter of fact reply with no apology or empathy. It stated that it's in transit and could take up to 14 days for delivery. I paid £4.95 delivery and this is what you get. The customer service is non existent and I'll avoid this company like the plague in future. If only I had read the reviews first. This is not an isolated incident.

ITALIAN WEBSITE: SCORRETTEZZA COMMERCIALE, €60 PERSI E NESSUN REGALO. ASSISTENZA VERGOGNOSA. La mia esperienza con Lancôme è stata la peggiore incontrata con un brand di lusso. Ho acquistato il Calendario dell'Avvento a prezzo pieno (oltre 200€) dopo che l'assistenza clienti aveva bloccato l'applicazione di un mio codice sconto del 15%, pur essendo promosso come valido "su tutti i prodotti". Il giorno dopo, il calendario è stato messo in sconto di quasi il 30%, scendendo al prezzo di 140€. Ho perso 60 euro in meno di 48 ore. Ma la beffa peggiore è il trattamento riservato all'ordine a prezzo pieno: Ho pagato il prezzo massimo, ricevendo in allegato solo due campioncini "ridicoli". Quando il calendario è andato in sconto, Lancôme ha iniziato ad aggiungere 6 travel size in regalo a tutti gli ordini. Quindi, non solo l'azienda ha trattenuto i miei 60 euro extra, ma ha anche privato il mio ordine a prezzo pieno di regali migliori rispetto a chi ha acquistato in saldo. Ho contestato tutto questo al Servizio Clienti (Consulente Sana), che ha risposto con una rigidità burocratica inaccettabile e l'offerta inutile del reso, rifiutando qualsiasi gesto commerciale. Lancôme dimostra una totale indifferenza e scorrettezza verso i clienti fedeli. La mia fiducia è minata per sempre e mi assicurerò di non ripetere mai più l'errore. Sconsiglio vivamente l'acquisto.

Bunch of thieves! I refunded their product and am still waiting for my refund! Even if I do ever get my refund, they charged me taxes but aren’t refunding the taxes they charged which is illegal! They also charged me $5 to return their stuff. They have lost all future business from me. I don’t give a rats butt how good a product is! If a company is shady like this, I will not spend another penny on the company. PERIOD!

I bought the advent calendar in early November. Upon its arrival, it wasn't there, the beauty box was but not my calendar. So, I called them. They told me they were sending another one, a week and a half later nothing. So I called again. They lied, now they have no more calendars, which means they never sent me another to begin with or stock shouldn't matter. 2 weeks later I'm waiting for refund. THE BIGGEST PROBLEM WAS THEY MESSED UP THE SHIPMENT(that's why it never showed up, they forgot to ship it), THEN THEY LIED ABOUT ANOTHER ONE BEING SHIPPED AND NOW IM WAITING ON A CHECK TO BE MAILED BECAUSE THEY CANT REFUND THROUGH THE PAYMENT I HAVE ON FILE. THEY RUINED OUR CHRISTMAS TRADITION WITH OPENING AN ADVENT CALENDAR UP TO CHRISTMAS. IM SO OVER THIS COMPANY. NEVER AGAIN!!!! BEWARE

I’m extremely disappointed with my recent Lancôme experience. I received a damaged product, and instead of addressing the issue responsibly, their customer service showed a complete lack of concern. To make matters worse, they are asking me to return it with a $5 restocking fee! This is utterly unacceptable and a disgrace for a brand of their reputation. I expected much better service and care for customers.