LancomeReviews of lancome.com

The 'new' Génifique range is a waste of money. Watery, ineffective and even the packaging is cheap and nasty. After 10 years I say never, ever again.

Meine Frau ist enttäuscht von einem hochpreisigen Lippenstift, der sofort nach dem Öffnen abgebrochen ist. Dies wurde dem Kundendienst mitgeteilt, welcher daraufhin Anweisungen zur korrekten Handhabung eines Lippenstifts gab und die Verantwortung dem Kunden zuschob, ohne den Produktfehler zu untersuchen. Dies ist bedauerlich und führt dazu, dass wir Lancôme zukünftig meiden werden.

Pésimo servicio cancele un pedido tengo varios meses pidiendo mi reembolso lo cual esos productos no son baratos y no me dan solución. Se quedaron con mi dinero eso parece estafa ... no.lo recomiendo y eso que yo era clienta de tiempo pero definitivamente no recomendaría a lancome

I’m very upset. I’ve been a faithful customer for 30yrs. First they discontinued my favorite product: Immanece with a more expensive, smaller, Skin Feels Good. Now they’ve discontinued that and replaced it with a small bottle of a very watery tinted moisturizer that won’t last long because it is so watery. On top of this, they took out the SPF protection! That’s it, they lost me. I’m moving on to a different producer of tinted moisturizer with SPF protection.

I recently had a disappointing experience with Lancôme that has led me to stop purchasing from them altogether. I placed an order as a gift and accidentally entered the wrong billing address. When I realized the mistake, I contacted customer service right away. Although the order was ultimately canceled, I was told that the loyalty points used for the purchase would not be credited back to my account. This was especially frustrating since those points were earned over time and were supposed to qualify me for a promotional free item. To me, this feels like an unfair policy. If an order is canceled and not fulfilled, customers shouldn’t lose the rewards they’ve already earned. It gives the impression that customer loyalty isn’t genuinely valued. Beyond this experience, I also question whether the brand’s pricing aligns with the actual value of the products. There are many alternatives on the market that offer similar quality without the high markup. Overall, this situation left a bad impression, and I won’t be ordering from Lancôme again.

This company is just totally out of touch. While everyone is looking for a natural look with the least amount of chemicals, lancome's advertising promotes Botox and fakeness. I was so busy staring at the woman's giant lips on their commercial that I didn't even know what they were trying to sell I'll be looking for a brand that reflects what people are looking for today. Bye Lancome

Lancôme La Vie Est Belle Rose Extraordinaire Eau de Parfum, don't buy, no longivity, an expensive waste of money, wouldn't waste my money again

"Look the rose packaging is absolutely gorgeous and I get why this brand has such a cult following. But after 7 weeks of consistent use I can honestly say my skin was doing better before. My previous routine kept my skin clear and hydrated through our brutal summer — this range felt suffocating in the heat, blocked my pores and left a greasy residue that sat under sunscreen terribly. For premium luxury pricing the formula just feels old fashioned compared to what's out there now. Beautiful brand, underwhelming results. ⭐⭐"