Lance GlassesThe first luxury glasses combining the finest materials and design with the most advanced technology
Lance Glasses (lanceglasses.com) has 379 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Mike R.
The frames are stylish but everything else about this company is abysmal. Shipping is slow, the frame is flimsy, and my order was shipped with the wrong lenses. After two months of continual chasing for a replacement they finally responded only to send a new pair of lenses without a frame so now I guess it's up to me to assemble the product I should have originally received. Go elsewhere they are not worth the hassle.
Mateusz J.
I think the glasses has great design and customer care is exceptional.
YCM
I have bought 4 pairs until now from them in the past years they have been all great !! Frames solid and strong. Lenses amazing ! Customer service top top top. I fully recommend them. I will be back for my next prescription for sure !!!
Camote P.
I backed Lance Signature in Kickstarter, Disappointing is putting it mildly but what I opted for backing it wasn’t what was delivered. It took a long time before I even got one pair (instead of 2), and didn’t have the options that I put extra money into. Even after communicating with Lance team considerably and providing all the info they asked from me. I’d have been better off getting a pair from my local optical clinic/store
Response from Lance GlassesJul 24, 2023
Hi Philip, Thank you for sharing your feedback with us regarding your experience with Lance Signature. We appreciate your input and are committed to addressing your concerns. Our aim is to provide a seamless and timely delivery process for all our customers, and we are glad to hear that you received your order promptly after you confirmed your prescription as you opted for "provided later" Regarding the number of pairs you received and the extra options, our records indicate that your order was for one pair of Lance Signature glasses, and we fulfilled the specifications as per your selection. At Lance, we take customer satisfaction seriously, and while we are not legally obliged to chase every customer, we believe in providing exceptional customer service to all our clients. Our intention in reaching out to you was to ensure that you had a positive experience with our product and to address any issues you might have faced. If you are still interested in adding the second pair or if there is anything else we can assist you with, please do not hesitate to contact our customer support team. We are here to help and make your experience with Lance as enjoyable as possible. Once again, we apologise for any miscommunication and hope to have the opportunity to improve your overall experience with Lance. Thank you for your understanding
Dan W.
I have ordered one pair of glasses and I love them. I have ordered another pair. The quality was excellent and the customer service was outstanding.
Fábio dos Santos F.
Scammers, Supported their "Kickstarter" campaign. Obviously not really a kick starter company. Paid upfront almost 90 euros. When I found out what I bought would actually cost me at least another 90 euros, I wanted out. Refused to give me refund, which is in direct violation with EU laws and even tried to push me the bs, that kickstarter projects work differently, as if it was an excuse to dodge EU regulations on commerce. In fact, they get upfront money, to sell their new product and think it's okay to not allow for a refund. Whether any reputable brand, would have to invest themselves on the development of a new product and still obligated to offer refunds on products returned within grace period. By the way, I never even got the product in the first place and was already denied refund. It is wrong in so many ways that it surprises me, that a company we such blatant violations is still allowed to operate. They probably do a lot more dodgy things. But I will see to that this will not go unnoticed by authorities. For whoever wants to know, here are the details of the actual company, which is not really french: Registered office: Str. NICOLAE MAVROGHENI, Nr. 4, MEZANIN, BIROU 2, 30182 Bucureşti Sectorul 3, Romania Registration number: J40/1139/2018 Company type: Societate cu Răspundere Limitată Business Register: Oficiul Naţional al Registrului Comerţului EUID: ROONRC.J40/1139/2018 Fiscal code: 38762560 Company status: funcţiune
Response from Lance GlassesJul 14, 2023
Dear Fabio, Thank you for your message. We appreciate your interest in our campaign. We would like to clarify some points for better understanding. Firstly, we would like to introduce Gonzague Petit and Karim Bousbaine, who are both French citizens. To verify our credentials, please feel free to check our profiles on LinkedIn. Regarding the location of the Lab of Lance in Romania, we made this decision based on the country's advantageous tax rates within the European Union and its relatively low labor costs. These factors enable us to offer competitive prices for our products. We would like to emphasize that supporting a crowdfunding campaign on Kickstarter should not be perceived as an online shopping experience. Kickstarter is not an e-shop, and its terms of service reflect this distinction. Once the campaign concludes, it is important to note that refunds are not possible due to various deductions, including taxes, Kickstarter fees, marketing costs, and production expenses. As mentioned in the campaign and the very frequent communications: https://www.kickstarter.com/projects/lanceglasses/project-x-the-eyewear-evolution-functional-modular/posts, we ll start the shipping of the Lance X rewards mid-August , almost 2 months ahead the initial schedule. We hope this explanation clarifies any misconceptions and provides you with a better understanding of our operations. Thank you for your understanding.
Allan Mindell R.
I love Lance eyewear. I've been a backer since your first campaign I do believe. I get compliments everywhere I go on just about every frame I have purchased over the years. They are not only stylish they are also made very well. And that is a comment from someone who knows the eyeglass business inside and out, my optical shop. I think he is okay that I don't buyt his frames because I spend a lot of money on Shamir Autograph lenses.
Rusty W.
I backed the Lance signature glasses funded 4/10/2022 and the Lance air glasses funded on 4/10/2021. I received both pairs and love them. They have held up well. The Lance airs are a bit older. I want to look into getting lens replacements to continue wearing them. From what I’ve seen, prescription lenses are the big cost in glasses. They were fairly reasonable. Similar to discount in vision insurance.
