LadyjacketReviews of ladyjacket.com

I ordered this item on December 17, 2024 and have asked through email customer service where it is since it has been sitting in a facility since December 23, 2024. It is now January 7, 2025 and still nothing. We finally received the item on Friday, January 17, 2025. The item is not up to par and have sent a request to return and refund. We haven't heard anything back.

Item arrived 40 days after my order. They promised a refund of it didn't arrive by January 3rd and declined to refund me because "if I could have more patience " Scam

Still waiting on the jersey we ordered on November 27th, 2024 for our son's Christmas present. The site stated delivery before Christmas. It's now January and no jersey. It's impossible to contact anyone from customer service. If I could give this company 0 stars I would. Do not order from them!!!

I ordered a jersey from them back in October, and it arrived. My kid liked it, and it was decent. I ordered again on Nov 23rd for a Christmas gift. I asked on Dec 14th if it would arrive by Christmas. They assured me it would, even though the tracking showed it sitting it in the same location for weeks. It never arrived, and they gave me many excuses about it being a busy time of year. Two weeks after it’s predicted arrival date, I filed a dispute with PayPal, and I was refunded.

PayPal has this company tagged as a scam we ordered on December 2 2024 and have not received our package yet as of January 6 2025

Liked - quality of the jersey, arrived a few days later than expected, but it came. Customer service response was about 24-48 hours. Didn’t like - tracking was misleading and sounds like everyone had exact copy of fake tracking, the Medium jersey was way too big - so the company asked me to measure and report back in case it was mislabeled. Then they said it was not and sent me the size chart. It was clearly sized as an XL on their chart, so I wrote back. They next asked for pics of the jersey with the measuring tape clearly showing measurements. So I did that. Then they again said it matches their size chart (which it only matched the XL, not the Medium). So I circled the measurements in their chart to show them. They said my pic was blurry. And now it’s been 4 days and I haven’t heard back. Unfortunately I looked at these reviews too late. I will give them 2 more days to make it right or else I will Dispute this charge with my bank. IF they make it right, I will update my review.

Buyer beware this company is a scam.

If negative stars were an option…The measurements of the size chart and product do not match. This company refuses to refund anything they only do exchanges and that is IF the product you ordered comes as the wrong item and will then take another 13 weeks to get to you and they want you to pay them extra for the new order because shipping is too expensive for them from China. So even though they wronged you, you still pay more to receive the item you ordered which comes out not authentic in the end regardless, hence the cheaper prices. Don’t give this business any money. Let’s all write up the truths in every platform we can to get them out.