Sara
I wouldn't suggest buying from this business after what I have went through
I received a damaged perfume with noticable damage to the actual item as well as it leaking due to lack of decent packaging and it was never replaced or dealt with by this "business" whatsoever, a buisness that fully packed, fulfilled and shipped said item and is completely responsible for the item (circus fantasy). In fact I contacted them on their site as well as email and have yet to have a response as they will give you a few responses and then ignore you when they don't feel like responding anymore. They additionally ignored me fully on the platform they were selling on (temu) where they are recognized as a local seller meaning they are fully responsible for stock, item issues, and everything else and no response in over two months is to put it lightly highly unprofessional. And to add to the unprofessionalism when I filed a complaint on another large site that is review based they not only responded to me in an immature and rude unprofessional manner but they bribed the site to take the complaint down with information from another order that had zero relevance to the situation, they have seemingly done this with many reviews. If that is any indication of what type of business this is being ran, id suggest steering clear as if a business hides valid complaints when they are in the wrong what else do they possibly do? Because they certainly haven't responded to me or fixed my issue yet but had the time to hide a complaint. I have proof of essentially everything that has happened over the past few months from the actual item all the way to interactions with this business so I have everything I need as proof here and I can back up everything I am saying. All in all if you want to buy from them go ahead but if an item comes with any problem and you made the mistake of buying from them on a platform that isn't their official site they will write you off and claim you aren't their customer even though the policy on said platform states it is their responsibility to handle their store and items within it meaning it is no different than how they sell on the official site as they aren't having temu sell their products they are selling their products on temu though a business storefront they created meaning I am in fact their customer. Additionally just looking at how they respond to others on here should solidify whoever they have responding to complaints that are posted anywhere is unprofessional and is giving the actual company a bad look, while I cannot speak for how reputable they are in certain aspects (certainly not their customer service or their department that handles complaints on other sites) their public responses to people do not make them look professional. Whether they help me or not at this point is irrelevant as people need to be aware of what they do and they might have bribed to have a complaint elsewhere removed but I suspect I can trust this site to keep it up as I have noticed this site is more trustworthy. There's plenty of other places to get perfume and I will buy from everywhere else from now on and avoid this one at all costs after the experiences had with them. EDIT: business has responded with the same old excuse claiming I am not their customer, apparently they think the page they created on a platform isn't theirs even though all the contact information points to them and is their storefront, apparently a buisness that has been around 4 decades isnt aware of how selling on other platforms work, it is still YOUR products and your job to deal with if you are selling it you do not get away with scamming customers because they aren't buying directly from your site. Unfortunately I am your customer and temu can back me in proving it is YOUR page, you can continue to claim I'm not your customer but the business address attached to your storefront on temu says otherwise additionally the package the item was shipped in says otherwise as well I have pictures of the shipping box. There is additionally an order number as well as an invoice which you were sent from the start you guys don't do very well keeping track of information but that's unsurprising with how you attempted to ignore and sweep my emails under the rug, same with how you guys never responded on temu either. You tried to claim I was bringing up a different order on another site previously on a different review site and now you want to claim that the temu order tied directly to your actual business isn't yours, so 4 decades in buisness is irrelevant people shouldn't trust you if you will lie about something that can be easily proven to avoid taking responsibility. This is a poor response from a supposed trusted business. To note I am more than happy to provide all the evidence of this needed to the buisness or whoever wants it, I have everything documented including the shipping box, messages, etc
Response from La Belle Perfume DistributorsDec 29, 2025
This is NOT our customer. They purchased from another site, paid a different company completely separate from labelle. Customer is unable to understand this, unfortunate. They will not be able to provide a La Belle invoice. You can trust americas top rated fragrance seller , buy at labelleperfumes.com and read the tens of thousands of great reviews on yotpo, google, shop, and other marketplaces.