A+ Rated by BBB and Trusted since 1985. La Belle offers thousands of designer and niche fragrances at industry leading prices, up to 90% off! Visit our oversized showroom centrally located in Miami.
La Belle Perfume Distributors (labelleperfumes.com) has 164 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
labelleperfumes.com
Website
labelleperfumes.com
Category
Cosmetics & Makeup
Location
Miami, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 27% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Atención es de lo peor hace rato que atiende muy mal
OF
ORLANDO F.
Denasiada demora para atender a los…
Denasiada demora para atender a los clientes
El servicio es pésimo
Response from La Belle Perfume DistributorsSep 30, 2026
ESP abajo - Hello while we do have long waits at times on weekends its due to the popularity of our store. Many people come and wait so they may take they're time exploring fragrances as most all our products are open to test. We apologize for the wait but this at times should be expected. We have 20 sales people on the floor helping and moving ticket along as quckly as possible. We hope our customers understand, you may wait - but we will provide the customer with the time and paitence to smell all the fragances they want when they're number is called in stead of rushing through people without providing proper attention.
Hola, aunque a veces hay largas esperas los fines de semana, se debe a la popularidad de nuestra tienda. Mucha gente viene y espera, así que pueden tomarse su tiempo para explorar las fragancias, ya que casi todos nuestros productos están disponibles para probar. Pedimos disculpas por la espera, pero es normal que ocurra. Tenemos 20 vendedores atendiendo y agilizando el proceso lo máximo posible. Esperamos que nuestros clientes lo entiendan; puede que tengan que esperar, pero les daremos el tiempo y la paciencia necesarios para que huelan todas las fragancias que deseen cuando se llame su número, en lugar de atender a la gente con prisas y sin prestarles la atención adecuada.
TS
Tina S.
I think this place is a fake business
I think this place is a fake business. They sent me a empty box and there is no way to contact them. who uses Whatsapp in America. something seems really sketchy.
Response from La Belle Perfume DistributorsSep 18, 2026
hello, we have a main store number, WhatsApp , [email protected] which is constantly monitored and social dm channels all get replies? Have you sent an email in, this is usually the best way to resolve any delivery issues as your comment may be suggesting. Additionally we offer package protection.
SL
steve L.
I never received my refund. Company owes me $243.33
I had ordered a bottle of cologne, order number 531240, which I returned back to them on July 1, 2026. This was confirmed by USPS. They never refunded the money that they promised back to me. As of September 8. 2026. I am still out $234.33. When I tried to call the Business and speak to someone at the showroom, no one answers the phone and it disconnects you. This is very disappointing. I thought I was ordering from a reputable business.
Response from La Belle Perfume DistributorsSep 10, 2026
Please provide tracking number as we do not have confirmed return of the product. We shipped UPS these product because they are expensive are require confirmed return delivery.
AS
Adz S.
I have never had a company make me feel…
I have never had a company make me feel this helpless over a simple problem. My order was marked delivered on 7/31 and never arrived. Tracking later updated to "Returning to Sender," so the package clearly never reached me and is going back to them.
From there it has been weeks of chasing them. Emails go days without replies, and when I follow up I am told my message will not be answered and I have to send a brand new email to get back in the queue. I called instead and was told no information can be given over the phone because everything must be documented in writing, which is the same channel that keeps going silent. I asked for a manager and was told I was already speaking to one.
I was polite through all of it. I just wanted the item or my money back. Instead I have spent weeks feeling ignored and honestly starting to wonder if I will see this money again. If something goes wrong with your order here, be aware of what you are walking into.
Response from La Belle Perfume DistributorsSep 10, 2026
We've requested information to look into, you have not provided any response. All orders are 100% guaranteed to arrive with proof of delivery or the customer doesn't pay.
CB
Carla B.
Service
Service, too much wait time
Response from La Belle Perfume DistributorsAug 27, 2026
Carla , thank you for being a valued customer - I see you've purchased around $4,000 on nearly 30 orders over the last 6 years. Please note, we work very hard to collect positive experiences so we can continue to offer great product pricing to our customers. You have wholesale prices for even better prices. We understand the wait can be long on weekends at times and ask for our customers understanding as we try to operate as quickly as possible. We use a number system, but if you are in a hurry and simply want products you can skip the wait and order in store pick . That way you just come and collect your order, no line, no wait. Thanks!
JS
Justin S.
Terrible systems in place!
*Updated 4/29/26*
Terrible systems in place!
First they grab your attention with a pretty good price, but that is where the ridiculousness begins.
I bought 1 fragrance on 4/7/26. After 2 days I started getting emails about my package being at the Gofo(shipping company) hub in Atlanta, GA as of 4/10/26. I then received on average, 4-5 emails everyday including today(4/20/26). Guess what though? I still have yet to see any change in the location of my package. So for 10 days it evidently it still at that same hub waiting to "process".
So on 4/15/26 I start trying to contact them. First, they don't have a phone number, which makes sense now that I see how their operations are ran. They DO NOT reply to emails. I have sent about 3 of them. Their "chat" system is just a useless AI set up and does not actually answer anything nor does it connect you to an actual person. So I haven't been able to actually reach anyone at that company at all.
So I decided to reach out to GOFO seeing as they are the ones that supposedly have the package to begin with. I started reaching out to them on 4/10/26 after not seeing any change in the tracking info from the many emails I had received. They kindly told me to wait until 9 business days had gone by and if nothing changed to contact them back and they will cancel and refund the purchase. Because their words..."It is a sign the package must be lost." Just like that... the way the person said it was as if things get lost all the time there and it's just normal.
Well it has been over the 9 business days and I reached out to them again! But, this time GOFO tells me to contact La Bella for a refund! Wtf?! What happened to them taking care of it as it was listed in their possession via the tracking emails?! I kindly told them that it is not possible to get in contact with them. The person puts me on hold and then the call disconnected. So yeah I got hung up on because they didn't want to figure out what to do as I was obviously told incorrect information.
So now I have a company that is AWOL and almost seems to be a fake or scam. A "shipping" company that has my package but lost it and isn't taking responsibility and passing the ball back the to ghost company that sold the product to me in the first place. All in all the whole experience was terrible and I would not advise anyone to do business with La Belle Perfume Distributors. I wouldn't advise anyone do business with any company that uses GOFO as their shipper as well. They're pretty sad and unprofessional.
*Update*
So I did finally speak with someone, conveniently the day after I posted this review. The only thing they said was,
"GOOD NEWS, you have selected Package Protection, an elevated level of insurance covering post delivery issues such as lost, damaged, and stolen after delivery.
Please go to : https: // savedby. io / customers
You will enter your email and order number with LaBelle to sort a resolution to your issue. You may have to send documentation of damage including box and/or product. Include as much information as possible to expire the issue.
Regards."
Seriously?! So no accountability, no real apology, just hey take more time out of you day and speak to yet another company because "we" messed up.
So I contacted them and they replied immediately, but sadly by then I had already reported the charge to my card issuer. I reported the charge right after I initially posted this review. It felt very much like a scam and I found it very strange I couldn't get in contact with ANYONE until I posted this review. That makes me even more upset. How many people would just bite the bullet and do nothing. They just get free money and never have to send out any products.
Anyway, back to the package protection company "SavedBy" they tell me they can't do anything because my card issuer has already contacted them and said they were going to handle it. So until my card issuer completes the investigation, I am just chilling in limbo. All in all this could have all be avoided if someone at La Belle would have replied to any of the several emails I sent at the start! Since their "chat" doesn't help at all AND they don't have a working public phone number. The consumer is required to just email if they need to reach out for any reason. But, if they decide not to reply to emails, the consumers are forced to reach out to card issuers and banks to have them investigate.
Funny thing about La Belle. They have a horrible email updating system in place. If you unsubscribe or put them in spam they keep coming! Even though they know my package isn't coming, their system still sends like 4-5 EMAILS A DAY saying "Your package has shipped" which everyone now knows it is not! Just terrible systems all around!
Unprofessional company through and through. Unreliable shipping company that they use, GOFO!
WARNING: SHOP AT LA BELLE AT YOUR OWN RISK!
Response from La Belle Perfume DistributorsApr 29, 2026
Updated: hello thank you for your reply - all this information was readily available on site, on transaction emails, and on our chat's. For the few times an issue arises most customers go through the proper channel for the claim. We additionally have a phone number on every product page and a whatsapp contact as well. We try to be as available for post deliveries as possible. This is something in or FAQ throughout that are often deemed helpful. This could have been lost, it could have been insufficient address, it could have been inaccessible - theres issue on deliveyr - the claim process is always the fastest route to a resolution! Thanks!
___________
Hello - you read and received an email of the insurance claim which is approved in 1 business day for lost parcels 8 days ago. Instead of exercising the reship/refund you submitted a chargeback?
______
Thank you for providing that additional information so we may reference the issue. It seems that you selected economic shipping which can take up to 15 days (typically must quicker) but goes through the GOFO system and typically delivered by USPS the last mile. It seems the product is lost by the courier in the transit process. Your order has SAVEDBY which is additional insurance. It's on our policies and information page that something like this is a quick submit claim - they would either reship or refund the order based on the customers request. https://savedby.io/customers is the link.
90% of resolutions are completed in 1 business day, especially if its a lost in transit issue. You've opened a chargeback instead of excersizing the shipping insurance. If you remove the chargeback and submit the claim they can reship or refund instead.
Apologies for the issues you've had with this order, unfortunately we can only process and ship. Once it's in the hands of the courier there may be an issue (almost every but it's possible a wrong scan, damage, or simply lost in transit occurs).
MV
Marcos V.
Scam
I ordered a perfume that I already used, and I decided to buy it here and it turned out that it was fake, very bad smell, too much alcohol smell and nothing to do with the original, it should be emphasized that I have already bought that fragrance too much more times on other platforms but this is a scam.???
Response from La Belle Perfume DistributorsApr 29, 2026
what fragrance, do you have an order number we may reference? We've sold hundreds of millions of fragrances since 1985 and our supplier network is extremely trusted and tight. Every invoiced order is checked, we do not work with fake products.
