KyteReviews of kyte.site

I scheduled a Kyte surfer dropoff two days in advance of my trip and kyte texted me (not called) less than one hour before my scheduled drop off time to tell me that they would not be able to drop off the car at the scheduled time due to "unforeseen circumstances". When I asked what these unforeseen circumstances were, they told me unexpected demand for cars.... Not sure how car rentals is considered unforseen circumstances for a car rental company. I called the customer service line multiple times and the best they could offer me was that I go to a lot to pick up the car myself and they would give me a $30 credit for future rentals which was, frankly, laughable. This led to a scramble at 6:30 in the morning to try to get myself to a random parking lot in an unsafe part of town where a "Kyte representative" (aka random person hovering around the parking garage) meets me at a single sign with a QR code and tells me to follow him to the car. Long story short, if you value your safety or you can't risk your car showing up multiple hours later than reserved, do not use this company - they completely ruined my trip, and didn't so much as offer a refund despite multiple phone calls and emails. Extremely disappointed at what I was really hopeful could be a great company. You'll be better off using Get Around, Zip Car, or any established rental company.

I’m extremely disappointed with my experience with Kyte. I made a reservation over a week in advance, expecting the car to be delivered to my home as promised. However, right before my scheduled pick-up, I was informed that they couldn’t deliver the vehicle. I ended up having to take a $25 Uber to their lot, which was far from my home. Once there, I had to wait an additional 40 minutes before getting into the car—this was a one-day rental, and every delay was cutting into our plans. Because of the morning delays and confusion, we had to cancel one of our reservations, resulting in a $100 loss. In total, I lost $125. When I escalated the issue to customer service, all they offered was a $50 app credit, which is frankly insulting. They seem more focused on getting customers to make future reservations, rather than making things right. This kind of behavior feels like they’re protecting their topline revenue rather than providing good customer service. I won’t be using Kyte again. If they can’t manage their logistics, they’re no better than the traditional rental companies they claim to be disrupting. Beware if you’re considering using Kyte—it’s just not worth the hassle.

HORRIBLE company!! They canceled the reservation in hour before it was to be delivered. Left us high and dry with no reason. Apparently they know how to take a reservation but not keep a reservation! Especially considering we reserved the car a few days prior. Will NEVER use this company ever again!

Why are they so cheap? I was charged $67 for a toll. Have been waiting over 20 minutes to speak with someone. Their "pilot" messaging service is useless. Waited over 20 min and no one responded there either. Will not be using them again.

I would give this less than one star if possible. This was by far the worst customer experience I have ever encountered. We rented the car for two days and paid for pick up and delivery. The first day the car was picked up 45 minutes after guaranteed pick up time. We had to park illegally to wait on the driver. Teo days later on the second rental day I received a text indicating they could not pick up the vehicle and I needed to deliver it. I had to drive 5 miles to deliver the car. When I requested a credit, I was told I could only receive a future credit. Stay the hell away from this company!!!!

Tried booking with Kyte. Went through all steps, payment, etc to find I was denied due to not meeting their qualifications for approval. I had a moving violation 3-4 years ago and otherwise clean record. 45 yo father of 2 with a near perfect credit score and one speeding ticket in last 10 years. Unreal.

They kept my $500 deposit saying that there was damage to the car a complete lie. Stay away!! From this company they are running a scam!!

Car was not delivered at the time it was promised. When I called they said they could get the car to me 3 hours later. That's not helpful. Got $25 in credit as compensation. Hardly worth it given the inconvenience. Will never use Kyte again.