Elizabeth N.
Excellent customer service
Excellent customer service, really helped me out.
Response from KURU FootwearDec 18, 2024
This is what we strive for! THank you so much for taking the time to tell us your experience!

KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Elizabeth N.
Excellent customer service, really helped me out.
Response from KURU FootwearDec 18, 2024
This is what we strive for! THank you so much for taking the time to tell us your experience!
L. D.
I love Kurus. My first purchase online was for sandals that saved my feet and ankles. For my second pair I ordered a pair of white sneakers(to be trendy in my senior years). They didn't come for weeks. I wrote about the delay and Kuru found out I had neglected to add my street address for delivery! Oh my. Old age. Their sleuthing was prompt!
Response from KURU FootwearDec 16, 2024
I'm so sorry that the white sneakers were late, but I'm so happy we were able to get it resoved. Thank you for your feedback and experience!
David
Great customer service along with a great quality shoe.
Response from KURU FootwearDec 16, 2024
We are so happy to hear this! Thank you for choosing KURU
Mary
Problem solved. Agent was knowledgeable, polite, and helped me through the return process professionally.
Response from KURU FootwearDec 16, 2024
We appreciate you taking the time to leave your experience and feedback with us. Thanks for trying our shoes!
Ruth T.
Great customer service. I'm a new customer and just learning about these great shoes. Many thanks!!!
Response from KURU FootwearDec 13, 2024
I'm so happy we were able to help. Thank you for being the best part of KURU!
Greg M.
Good information in a timely manner. I do appreciate that!
Response from KURU FootwearDec 13, 2024
And we appreciate you! Thank you for sharing your amazing experience.
Joy
Gave Kuru a try despite seldom buying shoes off the web. Well, kurus are amazing, no more foot pain and they are so well constructed. The company’s employees give tremendous service as well.
Response from KURU FootwearDec 13, 2024
Thank you for taking that leap and giving KURU shoes a shot! I'm so happy your experience was so wonderful!
IbYaGurl
Kuru has significantly helped with my foot pain. There was a defect on one shoe, and Kuru quickly and efficiently resolved the issue much to my satisfaction. Excellent customer service, and Kuru stands behind its products.
Response from KURU FootwearDec 13, 2024
Oh, I'm sorry to hear about the defect, but that's why we have our amazing warranty policy. I'm so happy we could help resolve that. Thanks for choosing KURU!