KURU FootwearReviews of kurufootwear.com

I couldn't thank the Kuru customer service team enough for the way they handle matters with orders/ customers. When they say customer satisfaction guaranteed they actually mean it.

I'm quite frankly shocked at the number of negative reviews and wonder if they are genuine. I bought my first pair of Kurus several years ago, because I had read that they were good for plantar fasciitis, from which I was suffering at the time. What I had read was absolutely correct - I wore the shoes consistently, and my plantar fasciitis resolved itself. The shoes are excellent quality - I still have that first pair. Since then I have purchased 4 more pairs of shoes from Kuru. I have had nothing but responsive, excellent customer service. In one case I returned the shoes; free shipping both ways; prompt refund. Most recently I ordered their Loft slippers. The size I ordered was too small. It was a simple matter to go through the exchange process online. I received the new size within a few days. I have a wide toe box and these shoes work beautifully for me. I highly recommend Kuru for their excellent product and customer service.

Bear best advice and information. Easy to reach and easy to access when needed.

I bought a pair because I thought it would help my feet. I wore them once and my feet hurt worse. I have been trying to exchange or refund but no one will respond to my emails and of course....no one will answer the phone. Customer service is a joke. Don't buy them..you will not be happy.

Worst customer service.. they say free returns/ exchanges. but really the worst . I have not received my return even after following up like 10 times. Dont buy!!!

After paying over 200$ for the shoes and another $100 in customs to get them to canada, they are the most uncomfortable shoes ive ever had! I dont consider my feet to be wide but these were so tight they were killing my feet. After a month of no reply on how to return, my bank had to reach out to them to get them to communicate with me. After sending them back and the tracking has confirmed theyve gotten them, I am still up in the air, no communication and no money returned. theve received them 2 weeks ago. Absolute Garbage! Do not buy if not in the USA

Refund long overdue and zero CS communication from Kuru Satisfied with my first 2 purchases from Kuru, I bought a 3rd pair in a different style. They didn't fit right, so I returned them for a refund (tracking shows returned). 3 weeks later no refund, so I contacted them and received a generic response. I clicked a link in the response, logged in to my account, and was on a returns page, where I entered my order number. Apparently there's no such order number even though I copied and pasted it from my order confirmation email. Next day I went back to the website and my login wasn't working and they had no record of my email address even though I have multiple emails from them to that email address. I'm in the process of disputing this charge with my bank. This is unfortunate because I wanted to purchase a 2nd pair of a previous style, that fit really well, but now won't be purchasing from them again.

Don't believe their return policy... I returned unused shoes right after trying them on... and am still waiting for a refund a month and half later. I disputed the charge on my card.