KUIUReviews of kuiu.com

After 25 years I figured it was time to upgrade my gear and decided on KUIU. Purchased several items including, the Guide Pro Hooded Jacket and Peloton 200 Zip-T. The cuffs on the Guide Pro are very narrow, and very difficult to get your hands out of. It is rated for 'cold' weather, which it certainly is not. At least not on it's own. The zippers on both products are vert delicate, like something you would expect on a fine blouse, not hunting gear. Also, it is very suspicious that you are not able to review the products on their website. They have several reviews, but where did they come from? Even as a verified purchaser, I am not able to leave a review.

I purchased the Kutana hybrid pants and after only 1 outing and 1 wash there's som pilling (so they call it) that appear on the seat of my pants. Customer service says it's normal. I can understand after a year or a couple of years of wearing the pants but not after 1 outing. Will never buy Kuiu again

I emailed 9 days ago about a snapped pole on my storm star tent. And regarding a new pole,still havent had a response back,apart from one saying its been passed onto the warranty team. Ive got a video on my fb of it handling 60mph with ease. But it snapped while taking it down. I need this tent now winter is approaching

Wife purchased kuiu hunting hat more then 5 years ago. I wear it in archery season Idaho which lasts 30 days and I usually wear it 10 days/year. Velcro turned into fussy non-functional mess . Submitted warranty claim and was denied because I surpassed their Practical Product Lifespan whic is an arbitrary # of years assigned by Kuiu. Wow, loose a customer for a $35 hat because you don't vack your expensive products. Upon further investigation I understand why, All of their California based company are manufactured in CHINA....figures. Stone Glacier Mt Based products First Lite - Hailey Idaho products Sitka- Bozemant MT products Do you want to support China an California, or Montana and Idaho, US products. Done with Kuiu!

I have a ton of KUIU gear that I have purchased from them directly and some through other vendors, ebay, etc. I purchased a $600.00+ Kutana jacket for an Arctic Circle hunt per my outfitter's recommendation however, when the time came to leave for Nunavut...the temps in the region were unusually high so I didn't pack the jacket. It was unnecessary. At this point I had not even removed it from the package it arrived in. After my trip...while unpacking my gear, I tried the jacket on and found it to be much larger than expected. I should have purchased an XL instead of an XXL (I upsized to offset insulative layering beneath it) and when I attempted to exchange it for an XL, I was told their policy for this was time-limited and they were unwilling to make this exchange. This is why I and many others prefer Sitka Gear to KUIU...they never bum you out like this. I even wrote the following to KUIU when requesting the exchange: "Can I exchange it for an XL? When you see it you'll know it's only been worn inside for a minute. Happy to return it for inspection before you agree to anything. Sorry, I'm an idiot. But it is a very nice jacket and a helluva lot lighter than my HH arctic jacket...by a lot! Thank you for your consideration of my request." I felt it reasonable for them to at least look at it and consider my request but their response was: "Thank you for reaching out to us, and patience as we have been working through some higher-than-average numbers. Unfortunately, the order does not meet our returns guidelines because it is outside of our return policy timeframe and is no longer eligible for a return or exchange. For future reference, you can view our Return Policy here. We apologize for any inconvenience. Please feel free to let us know if there is anything else we can help you with." Well apologies are about as useful as a bow without arrows and while KUIU's policies may make financial sense to them...in reality it costs them repeat customers, goodwill and future revenues in the long term. I own four businesses and know it's important to do right by your customers so they continue to purchase and refer the company to others. I had previously read negative KUIU reviews addressing this issue and read about it in posts on hunting sites and now I know it's fact. I actually hate KUIU now and will never purchase from them again...they don't take care of their customers. Their loss is Sitka's gain. KUIU customer service sets the consumer care bar so low...you can't find it with a shovel. The simple exchange of an unworn jacket in a smaller size (which would not hurt them financially) would have prevented this review and my distain for KUIU. This experience reminded me of a famous quote by noted author/lecturer/educator Brian Tracy: "The ability to discipline yourself to delay gratification in the short term in order to enjoy greater rewards in the long term, is the indispensable prerequisite for success." KUIU management should read his books on the psychology of sales & marketing. KUIU is rated F by the Better Business Bureau.

BUYER BEWARE Appalling customer service! One of 3 shirts we purchased from them (all the same style) has threads all pulled through the material, they are saying it's pilling which it isn't!! The second person that answered me after 3 emails, someone called Chris Ridder - Operations Supervisor said the original customer service girl Katherine was correct in her assessment and he has now blamed us for the treatment of the shirt and many other reasons! Funny how 2 shirts are ok and 1 isn't???!!! and now it isn't just apparent "pilling" its because of a range of things??? He basically F off we don't care if you go elsewhere!!! NICE......

Great gear, great design but very poor service when you do have an issue. I will switch to a brand that does provide service. My bino pack add ons, keep falling of, and Leon of CS keeps asking photo’s and videos’s. I sent photo’s and now i need to make a video? it is a 160 dollar pack…send a new one or not. If i have to make a video special for them and make time it costs more then you gain.

Wouldn't exchange a size on an unworn, still packaged vest at 50 days or even provide a store credit. The stuff you sell isn't cheap though comparable products out there cost less. What a mistake to buy from you! Your customer service reps are also sarcastic and rude. If the agent had at least been polite and friendly, I wouldn't have bothered here. Pathetic customer service.