KUIUReviews of kuiu.com

Absolutely horrible experience. Purchased pants, wrong size. Sent back for exchange. Almost a month later and no sign of the exchange shipping. Apathetic replies to email saying they haven’t really figured out their exchange process but assure my item arrived. I ultimately changed it from an exchange to a refund at which point they claim they received the pants back in a completely different color. Waiting on my refund and/or a call to American Express.

Terrible service, ordered goods for Christmas and still no sign of them after 6 weeks, after many emails and an unphased attitude from the customer services I requested a refund which I only received after I threatened a chargeback on my credit card! I eventually received a refund after 8 weeks - yes total 2 months no goods and no gifts at Christmas, disappointed considering the premium price tags.

Shop elsewhere. My order was cancelled due to apparent issues with their ecommerce partner eShop World. Over a month and a half later still no refund just excuses that it is all due to eShop World.

I have ordered twice with this company. First parcel arrived all ok BUT second has not arrived. Tracking number is not recognised by UPS or UK postal service. I have tried to ring kuiu but number is incorrect on web site. Emailed x5+ times with the generic reply that is pathetic. Be careful buying from this company as their customer service is non-existent but they seem to be happy charging high prices for items not delivered.

My wife put a Christmas present order in Nov. 25. All items showed in stock and next day shown as shipped. For the next 3 weeks order said it was cancelled, then shipping, then cancelled and in the end they sent her a 30% discount coupon saying the order could not be fulfilled. I will find another home to spend my thousands on hunting gear.

The worst customer service you would ever encounter. Buy a similar low graded solution, and don't even try this bad lame attitude.

Subpar products!!. $100 for a pair of hunt gloves, with zero heat resistance and the support staff was incredibly disrespectful and arrogant. He, in so many words, said I was not logical and negligent. Lack of warning tags on their products. Thank you NO thank you. Gonna stick with Sitka.

I’ve also been hunting for over 40 years and used many hunting cloths from Browning, Cabelas, Under Armor and Sitka. I purchased many products from Kuiu to try as most people talk great about the gear even at the SCI World Conference they have a nice booth that is packed with people. Most of us like nice stuff that will last specially at 50 it should be my last purchase for hunting cloths. With the higher price tags I assumed that the gear would have the highest quality but don’t be fooled save your money. I bought the down pants in all two cameo options to use during the cold season and I purchased over $5000 on items through Kuius website. They are warm and very light but they tear extremely easy just walking through tall grass with a few briar patches I have a dozen tears from a 1/4 of an inch to an inch. So if you want to stay warm and sit on a sled then you’re good but way pay the money to do that? I’m now in Illinois on a deer hunt and I know which way the wind is blowing as the down white fluffy insulation is falling out. I emailed Kuiu and they are sending me a patch kit at no charge. They way they tear I’ll need a whole roll of material and more insulation! So just for reference save your money and stay away from the Kuiu down products. I emailed Kuiu back and told them not to bother I don’t have time to patch these every time I go hunting.