KUIUReviews of kuiu.com

I ordered a tent from Kuiu on October 25th. It’s now the end of December and it still hasn’t arrived. Since ordering, Kuiu has launched two separate “investigations,” each supposedly taking 10–12 days. In both cases, they failed to follow up, provide a resolution, or even proactively contact me. I had to chase them each time just to get an update. Now they’ve stopped responding altogether and have ignored my last two emails. This has been an extremely frustrating experience and easily one of the worst customer service experiences I’ve had. At this point, I still don’t have the product or a clear explanation of what’s going on.

I am extremely disappointed with both the quality of KUIU’s product and their warranty process. I purchased the Super Down Haven Hooded Jacket, and less than two weeks from the purchase date, after wearing it only twice in a normal daily environment, it already showed fabric failure. This jacket was not abused, snagged, or subjected to any misuse. It was used exactly as intended. For a company that markets itself as a premium technical outerwear brand, this level of durability after such minimal use is unacceptable. What’s worse is KUIU’s response. Despite providing photos and a clear explanation, customer service immediately dismissed the issue as “cosmetic” and blamed abrasion—without any meaningful investigation. This feels less like a warranty review and more like a scripted denial designed to avoid standing behind their product. At this price point, customers are paying for quality, durability, and trust. KUIU failed on all three. If a jacket can’t survive two normal wears less than two weeks after purchase, and the company refuses to take responsibility, then the brand’s warranty is essentially meaningless. Plenty of companies sell expensive gear. Very few hide behind fine print when their product fails almost immediately. Unfortunately, KUIU appears to be one of them. I will not be purchasing from KUIU again and would strongly caution others who expect premium performance and accountability to look elsewhere.

Interesting that most reviewers agree with me. Kuiu used to be a top notch, premium company, but no more. I ordered a pair of pants—not cheap by any means. When you spend high end dollars, you expect quality. These pants were so thin and made with cheap craftsmanship that they looked like I had slept in them after wearing them for about an hour. The “service” department was totally unhelpful and would not take any sort of responsibility or display any desire to have a satisfied customer. Scratch them off the list.

Kuiu is the worst customer service experience I have ever had to deal with. I do not have a jacket for work or at home so I ordered a $800 jacket from them on the Veterans day sale. The package gets lost (not my fault). We do a claim through UPS and UPS rerouted the jacket back to KUIU. This has taken about 3 weeks already. So I reach out to KUIU to see what we can do. They were not willing to help at all. Nothing except me buy another jacket (which not at the discount anymore). Will not send out a replacement. NOTHING. I will not ever do business with a company that treates their customers like this. Your greed for a few dollars over doing the right thing has lost you my current and future business.

KUIU does not let poor reviews post. DO NOT BUY THE NEW Haven Down gear. The material is easily torn by sticks or thorns. I tore mine first day out on a few thorns. KUIU New Haven Whitetail Bibs – Disappointing Durability and Construction I purchased KUIU's New Haven Whitetail bibs and jacket expecting premium quality, durability, and performance from an expensive hunting outfit. Unfortunately, my experience with the bibs has been extremely disappointing. The outer material tore after contact with thorns during hunting use. More concerning, stitching pulled out around the baffles that contain the down insulation. In my opinion, these are serious durability and construction concerns for premium whitetail hunting clothing. I am now having Kevlar reinforcement installed at my own expense to improve the durability of a product that I believe should have been better designed and constructed from the beginning. I also submitted a negative review to KUIU's website that did not appear publicly. I would appreciate an explanation from KUIU regarding its review moderation process. I believe KUIU should take responsibility for the construction failure and contribute toward the cost of correcting these problems. I am sharing my experience so other hunters considering this expensive outfit can make an informed purchasing decision. My advice: Carefully examine the fabric durability and baffle construction before purchasing KUIU New Haven down hunting gear.

Purchased item from Kuiu online advert and have been scammed. Dont engage

KUIU Chest Pack I bought the KUIU Chest pack this September and was pretty disappointed with the product. I'm 5'10" about 160lbs and the chest pack felt massive on me. My binos (10x42) only filled up just over half of the bino pouch so I would have to hold my pack to stop it from rattling while stalking. The material is super thick on the back so I would sweat way to much behind the pack, so much so that I would end up taking it off whenever I would get to a glassing spot. I also took it off when packing meat because it would hold in all the heat and I'd sweat to much. Its really hard to get on because the side pouches go so far back that you have to stretch to put it on. Its got a lot of pouches which is great but the range finder pouch is also way to big, I would have to dig to find it each time, which is especially hard with gloves on. The magnet pouch worked good and like I said its got alot of pockets so easy to carry everything you need quick access to. Lastly, I tried to reach out to KUIU and got an automated response saying that they can not add my review to their website and that there is no way to add it myself.

I really wanted to love the Axis Hybrid Jacket — the materials and construction feel excellent — but the fit is honestly a deal breaker. The shoulders and arms are cut like a pair of women’s spandex leggings: skin-tight, restrictive, and totally out of proportion to the rest of the jacket. For a brand marketed toward active hunters and mountain athletes, the fit makes no sense. What makes it worse is Kuiu’s response. They clearly know there’s a sizing issue with this piece, but they refused to exchange or refund it. No flexibility, no acknowledgment — just “that’s the fit.” For a premium-priced “performance” brand, I expected better support and a product that actually allows movement. Disappointed overall.