KUIUReviews of kuiu.com

Very disappointing experience with the KUIU Attack Pant. We are very experienced hunters and regularly operate in New Zealand bush conditions. This product was used under completely normal hunting use — moving through vegetation and natural terrain. However, as soon as the fabric came into contact with bush and scrub, it began to snag easily, with threads being pulled out and visible surface damage appearing very quickly. This clearly indicates that the design and material are not suitable for bush hunting. To be clear, this is not a user issue. We use multiple hunting brands under the same conditions, including well-known New Zealand brands such as Hunter’s Element and stoney creek .Under identical use, those products have not shown any of these problems. In contrast, the KUIU Attack Pant failed under the same level of use. This strongly points to a product quality issue. If a product cannot withstand normal bush hunting conditions, then it is simply not fit for purpose. At the very least, it should not be advertised as hunting gear without clearly stating its limitations. What is equally disappointing is the response after raising this concern. No meaningful support, resolution, or accountability was offered. Based on our experience, buyers should not expect a refund, credit, or exchange in situations like this. If you are considering purchasing this product, think carefully. Based on real-world use, this is not gear we would trust in the bush. Sharing this so other hunters can make a fully informed decision before purchasing.

I've been running KUIU gear for a while now. Their fabrics are lightweight but dont hold up well but it is warm. The fit is not dialed in and nothing I have tried has been the same measurement as described.

I purchased coats for my son and husband for Christmas 2025, which were not cheap. After 1-2 months of normal wear, the coats have started piling which is a reflection of poor quality. I reached out to the company and was told that there is no warranty for them. Very disappointed and I would not recommend this company.

I ordered the Bicomp Jacket. I was very happy with the product until it all of a sudden started developing pilling where individual strands of the material started to pull out of the fabric. This jacket has only been worn around the house and town. It was never used in a rugged environment. I contacted KUIU and their response was canned and basically said too bad. They claimed their products are tested to endure in rugged environments, but that is clearly not the case with this product. I was disappointed by the lack of interest in addressing a clear design flaw in their product and lack of customer service, given the premium they charge for their products.

Wanted to order clothing today cause KUIU announces a 40% rebate. When I reached the checkout, noticed regular delivery cost $30!! Outrageous !!!! That’s how they offset the 40% rebate! Bad marketing! Delivery compagnies like Canada Post, DHL, Puro and many others are very cheap. Rip off!! Careful folks!!

I was recommended for Whitetail, hunting by one of their experts to buy proximity. I will give it that it was light weight, but it does not hold up to any briars. Needless to say the front of the pants tore up the bottom under my butt, probably from coming in and out of a ladder stand wore out showing nothing but the insulation probably a 2 inch hole. I wasn’t sure how they would handle it so I contacted customer service in hopes that they would help me get a more appropriate pair of kuiu pants. They denied my claim with no offer of any compensation of any kind, I probably would’ve bought a different pair of pants that would’ve held up better for my conditions which is Whitetail hunting. I will no longer be a customer of KUIU THE PRODUCT IS PRETTY GOOD. THE CUSTOMER SERVICE IS TERRIBLE.

Customer service is abominable. Ordered an xl for a Christmas gift and received a Large. Contacted the company and despite it being THEIR error, they required us to return the wrong item before they would send the correct one. I was a little put out but did it. Over three weeks later we received the replacement item. Still the wrong size. I called to speak to a “customer service” rep and was told that they hadn’t “opened an investigation” previously, as if that were my fault. I was told again that they would only replace it after we sent the wrong one back. So twice I have had to package up the item, drive to the UPS store, and wait for someone in their organization to approve a replacement item, despite it being all their fault. I have seldom dealt with a company that had such terrible customer service. We have been longtime customers but will never buy or recommend their products again.

I’ve always used KUIU gear and have been very happy with both the quality of the products and how quickly orders arrive. I’ve also had good experiences with customer service in the past. Recently, I had several items in my cart for about a week, and one day all of them showed a 50% discount. When I attempted to check out, the prices reverted back to full price at the payment screen. I contacted KUIU through their AI system and was told a representative would follow up to ensure I received the correct discount, but I never received an email. When I later called customer service, I was told they could not honor the price that was displayed. This was disappointing, especially as a long-time customer. The situation felt mishandled, and I expected better communication and resolution.