KUHLReviews of kuhl.com

The VERY expensive pants were so small that I could not even get my legs in them, even though the stated size is the same as other brands that fit fine. And returns? Oh, you opened the package, too bad.

I ordered 2 pair of Renegade pants from the website, when they arrived they were WAY to small! I own multiple brands of pants with the same size waist and they all fit fine. The Kühl brand was so small I would have needed 1 maybe even 2 sizes larger than what I typically wear! Upon asking for an exchange I was told they do not exchange, I would need to return the purchase, then rebuy a different size. However they were going to keep $7.50 to cover shipping... So I am out $7.50 because your sizes are not accurate?!? No! I will pay $7.50 for you to shuv it! I will take my business somewhere else!

I give 2 for excellent fans, but 0 for service in Hyderabad. Worst service.

I love the brand, fit and quality. I hate their customer service and will only buy in retail in the future. I placed an order and immediately realized I needed express shipping as I was ordering a gift for my son’s 20th birthday. I immediately contacted them. They hadn’t read or understood my email. Not at all. Simply responded with “you can retire anything after it is delivered” So I mailed back when I noticed this stupid response. But I was at work. It was 62 minutes later when I mailed. The customer service rep told me that it is past an hour and the order cannot be changed. Basically this tells me they have no time or desire to make things right for a customer. That was at 9 am this morning. It is now 8 PM and the order hasn’t shipped. Their customer service staff don’t care. So just buy in REI or Blanes or something. Some store you trust to take care of you. Remember on line they take a huge margin. Maybe Their cost of goods is a quarter or less or sales price. When they sell to retailer they are selling in at 50 to 60%. They make less. So for the extra margin they earn selling direct you would think they would offer better service. But no. They don’t so they don’t deserve the extra margin. I won’t order again and I have removed myself from their mailing list.

I ordered on the web site which had also a customer service phone number. Once the order was placed, I remembered that this brand has to be sized up to a size that I never have to with other brands because it shrinks a lot after washing. I called the customer service number to change size, no answer even though the web site said it was open. You were only allowed to email which can take up to 3 days to answer to cancel the order, but only had 60 minutes to cancel. By the time the email came, I was told in a condescending way, it was too late to cancel and even though it had not gone out, it shipped three days later and now I owed $7.50 for the return. The items were sent back without opening and still waiting for a refund. Finally put a dispute on the charge with my credit card company. Now I have all this paperwork to fill out for the dispute. Customer service is horrible.

KUHL is one of my favorite clothing producers! I've been wearing this brand since I first found it in an REI in Chicago. Pants, shirts, hoodies, fleeces, and I recently snagged a BURR jacket- all top quality. PRO TIP: Find an REI and go there to buy KUHL products- you can try them on and you will have zero customer service issues

I freaking Love all of my Kuhl pants Got silencer, revolver and chino lite. I am especially in love with silencer. Gonna get them all eventually :)

16 days for delivery. not acceptable. sorry but you will have to do better than that. poor experience