Consumer
Poor communication, loss of funds, default on mortgage
Since my restriction on the 5th, then a second restriction put in place on the 16th, I still have not been able to travel to work etc, I have now lost £5,000 plus in wages. I have sent over 19 emails, 7 posts on Reddit, then banned, opened 2 complaints and nothing, i am now at risk of losing my job and defaulting on my mortgage thanks kraken so much. I am now going to a solicitor who specialises in commercial litigation, and seeking compensation for loss of funds. Thanks, everyone avoid banking here they freeze your money, and no customer support from anyone. Complaint ID, 22395643 Complaint ID, 22231268 ID, 22207713 ID, 22209156 If you would like to look at this
Response from KrakAug 26, 2026
Hi, We understand the urgency to access your account and funds, we’d like to emphasize that we do not intend to withhold any funds. Please keep in mind that spamming across social media platforms while you have an open ticket, does not change how fast the teams can work through the queue, at the same time, having more than one open ticket delays response times for you and everyone else in the queue. All of your tickets were merged into one and the team emailed you important information yesterday, please continue the conversation with the team on that thread. Krak Support 🐙




