SAMIRA
Bonne service 👍
Bonne service 👍
Response from KrakAug 22, 2026
Merci beaucoup Samira 🤝 Kraken Support 🐙

Krak is the money app that pays you back, built for people who want more from their finances. Spend, send, and grow your money in one place with no monthly fees, and maximise your earning potential.The Krak card works at over 110 million merchants and pays market leading cashback on every purchase, instantly, in your local currency or Bitcoin. No points. No categories. Just real rewards every time you spend.Deposit your salary and earn up to 1% back the moment it lands. Put your balance to work with Krak Vaults, earning up to 8% APY with no lock-up and full access to your funds whenever you need them.Send money instantly to other Krak users across 160+ countries, fee-free. Spend from 600+ fiat and crypto assets including USD, EUR, GBP, CAD, AUD, CHF, Bitcoin, Ether, XRP, and more, with automatic conversion at checkout and no extra steps.Krak is built on Kraken's regulated global infrastructure, trusted since 2011. Your funds are held in segregated accounts at regulated institutions, kept entirely separate from Krak's operational capital.Geo restrictions and T&Cs apply. Learn more here.
Krak (krak.app) has 255 customer reviews on Five Star Index, with an average rating of 2.5 out of 5.
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SAMIRA
Bonne service 👍
Response from KrakAug 22, 2026
Merci beaucoup Samira 🤝 Kraken Support 🐙
Branislav P.
IT IS super bank and card
Response from KrakAug 21, 2026
Thanks so much for the kind words! Really glad the experience has been great for you. 🐙
Ivana Victorine Emah T.
Really interesting and easy to use, i recommend!
Response from KrakAug 21, 2026
Thank you for your feedback Ivana, we truly appreciate you 🙏
Fende
I wish l could give a negative number as a rating. These people are scammers. If l don’t my money back l aim to spread deeper awareness l have associates that are famous on social media. My account was only open for roughly 4 days. I received a deposit of £30 and later another of £50 from a friend who also uses Krak and nothing is wrong with his account. Since then l can not send or receive anything. Everytime l go on the support chat they cut corners and restrict me from talking to a human. They keep saying they will get in touch with me via email it’s almost been a week since this has happened and there is no follow up at all ticket number 22316728
Response from KrakAug 21, 2026
Hello Fende, We understand how frustrating this must be, and we're sorry for the delay. We've escalated your case and the team will be reaching out to you via email soon with an update. We appreciate your patience and want to get this sorted for you as quickly as possible.
ALAIN D.
Je souhaite partager mon expérience avec Kraken afin d’alerter les autres utilisateurs. Mes fonds sont actuellement bloqués et, malgré plusieurs tentatives de contact, je n’ai toujours reçu aucune explication claire ni solution. Je trouve cette situation totalement inacceptable. À mes yeux, le fait de retenir mes fonds sans explication et de rester sans réponse ressemble à du vol et à une arnaque. Je considère donc cette expérience comme extrêmement grave et je déconseille aux utilisateurs de déposer leur argent sur cette plateforme sans prendre toutes les précautions nécessaires. Mon numéro de ticket est 22309313. Je demande à Kraken de traiter immédiatement mon dossier, de m’expliquer la raison du blocage et surtout de procéder à la restitution de mes fonds. J’espère que cette publication permettra d’obtenir enfin une réponse et une résolution rapide de ma situation.
Response from KrakAug 21, 2026
Bonjour Alain, veuillez consulter la dernière réponse envoyée hier concernant votre ticket d'assistance. Vos dépôts récents ont été recrédités sur votre compte bancaire d'origine et le remboursement peut prendre jusqu'à quelques jours ouvrables. Pour toute question supplémentaire, veuillez répondre directement à votre ticket d'assistance. Assistance Krak 🐙
Andrea
Terrible app. DO NOT DOWNLOAD THIS APP! This app completely disrupted my travel plans and has also delayed my monthly rent payment. I simply transferred money from my Monese account to Krak, and without any clear explanation or communication, my account was locked and my funds were put on hold. I have been left without access to my money for the past 48 hours, struggling to afford food from morning and evening. This is completely unacceptable. My support ticket numbers are #22374788 and #22342327. Please review my tickets urgently, unlock my funds, or return the money to the account it came from. I need a clear explanation and an immediate resolution.
Response from KrakAug 19, 2026
Hi Andrea, Account limitations are usually applied for security or compliance reasons, and we do not take these actions lightly. While account restrictions can prevent certain activities like buying, selling, or withdrawing, your funds are not at risk and will remain in your account until the issue is resolved. Your recent deposit is on hold and requires a manual review for its release, your tickets have been merged into one and escalated for a sooner response. The team will be following up via email soon with further instructions, Krak Support 🐙
Hick G.
I’ve had a really positive experience with the Krak app by Kraken. The app is clean, fast and straightforward to use, whether managing funds or keeping track of transactions. The Krak card has been one of the highlights for me. It’s convenient for everyday spending, and the fees are excellent compared with many other options I’ve used. Everything feels transparent and easy to understand, without unnecessary complications. I’ve also had a good experience with Kraken’s customer support. When I needed help with my account and banking details, the support team explained everything clearly and helped get things sorted. Overall, Krak combines a great app, an excellent card, competitive fees and reliable support. Very impressed so far and happy to recommend it.
Response from KrakAug 19, 2026
Hey Hick, we appreciate you sharing your experience. It makes us very happy and proud to read that you've had a great time with Krak so far, and we will work hard to ensure it continues as such! 🧡🐙
Nicole F.
Reliable and fast payments
Response from KrakAug 21, 2026
Thank you Nicole, this is what Krak is all about! 🧡🐙