KrakReviews of krak.app

I received £1,800 of my wages from work into my Kraken account, and the very next day my account was restricted for no clear reason. I’ve emailed Kraken multiple times and tried getting help through their AI/support system, but I still haven’t received a proper resolution. It has now been over 6 days, and I’m still unable to access my money. This is my hard-earned salary, and I need it to pay my rent and essential bills. I’m now genuinely worried that I could be kicked out of my home because I’m unable to access the money I was paid. My support ticket 22508313 has apparently been escalated to the appropriate team, but I’m still waiting for this to be resolved. I understand security checks can happen, but holding someone’s wages for over 6 days without providing a clear solution is extremely stressful and unacceptable. I just want access to my own money and for this issue to be resolved urgently.

Hice una transferencia de fondos (cantidad pequeña, inferior a 100 euros) desde una cuenta propia de blatcatcard (iban lituano) ami cuenta y mi cuenta fue automaticamnete bloqueada (desconozco la razon, solo he recibido mail automatico de que esta bloqueada). Ni recibir o retirar fondos, ni usar tarjetas, mi dinero esta secuestrado. Llevo dias asi y del soporte no he recibido noticia alguna (ni estan ni se les espera), no responden tickets abiertos, ni tampoco emails, la unica opción es chatear con la IA que esto ya sabemos que na de na, y esta hasta se niega a pasarme con un agente humano. Mucho cuidado con este sitio, cuando va bien todo es maravilloso pero parece que cuando surge un problema es casi imposible hablar con la atencion al cliente. Edito respondiendo a vuestra respuesta: Que otra reseña? Mentiras, largas y mentiras.El el chat solo está la IA y esta ni ayuda ni me pasa con un agente. A través de los otros canales no respondéis, ya sea a través de email o ticket. Y si tenéis otro método de contacto os escucho.

Garbage, I was paid into my account in July, them my account was frozen, I missed a mortgage payment, I have £1,000's the my account I can't touch and since August 11th zero support from your support team. I have since contacted your CEO who said he would help and then provided no further help. All I keep getting is the same AI message that you are still reviewing my complaint, but not the actual case that has frozen my account!? I have not raised this with Financial Ombudsman as these transactions were all in GBP so they are covered. Ticket number is - #22159729 Replied to my first review saying someone would contact me, instead nothing.............

Absolutely disgusting service from Krak Krak told me my account was restricted because I was supposedly the target of a scam. I was not and I have been left completely confused about why this has happened. What makes this even worse is that they are holding funds that I transferred from Krak to a bank account in my own name. It is my own money going to my own bank account and yet the transfer is still pending. My support ticket is #22432366 and it is regarding the pending bank transfer of my own funds to my own account I honestly do not understand how they can get away with holding peoples money and potentially their livelihoods for so long while giving them so little information. The stress of not knowing what is happening with my own money has put my mental health in the gutter. Having no answers and feeling completely ignored while this is going on is disgusting. I am also a Krak+ member which makes the whole situation even more frustrating. You would expect much better service and communication when you are paying for a premium membership. I have never experienced service this bad. I just want access to my own money and some proper answers about what is happening. Absolutely disgusting and foul service all around.

Bonjour j’ai ouvert un compte Krak j’ai fais un dépôt en virement et depuis le 19 août plus rien. J’ai pas de réponse, j’ai ouvert des tickets : #22377533. A ce jour mon argent est bloqué sans raison chez eux.

Confermo quanto riportato da altri utenti. Aperta l'app ho effettuato un bonifico verso l'iban del conto Krak ed il conto è stato bloccato. È ormai passata più di una settimana e nessuna mail da parte dell'assistenza clienti per avere eventuale documentazione necessaria. Ho aperto un ticket per aver assistenza, ma anche qui il nulla, solo una mail automatica dove si diceva di aver aperto il ticket. Ho scritto più volte sottolineando la mia posizione ma dopo una settimana ancora tutto bloccato! PESSIMI, mai capitata una situazione del genere con un istituto finanziario che dovrebbe essere super sorvegliato! Consiglio: evitate Krak come la peste! Aggiornamento dopo la risposta: contattato come indicato, su Facebook, ma ancora tutto bloccato dopo 3 giorni. Sostanzialmente ti tengono bloccato il conto così il cashback al 2% del primo mese va a scadenza senza aver effettuato transazioni, così come il codice presentazione....per non dare bonus ti bloccano per non si sa quale motivo.

Einzahlung auch gesperrt wie bei den anderen und plötzlich meldet sich der Kundensupport auch nicht mehr. Was für ein überaus schlechter Service. So etwas lächerliches an Service habe ich noch nie erfahren. Bitte lasst die Finger davon! Weiterhin passiert gar nichts, was für ein großer Haufen Shit.

It will soon be 4 months of trying to upload evidence for a chargeback. They told me they will re-open the case and reach out with next steps. It’s been 10 days, that still hasn’t happened. And reading other reviews here isn’t encouraging either. Avoid at all cost.