KrakReviews of krak.app

After months on end still haven’t responded to any of emails. They closed my account when someone falsely charged back while I still have money in there, I’ve said multiple times I simply want my account back. I’ve provided all the evidence needed to show that the claim is false but i haven’t got not one response back from their so called “team” it’s a joke. It’s so frustrating as I’m not even asking for my money I simply want my account re-opened as I’ve done nothing wrong. I have to keep writing reviews just to get a response, they’ll tell you message them on their social media so you do, then they’ll tell you the “team” is handling your requests and to expect a response soon and they’ll you’ll never hear from them again. it’s a joke. what kind of customer service is this.

⭐ 1/5 — Avoid if you need reliable access to your money My experience with Krak has been absolutely unacceptable. I received my Student Finance payment into my account and shortly afterwards my account was restricted, leaving me unable to access my own money. These are legitimate funds, and I am fully prepared to provide any documents needed to prove where the money came from. The biggest problem is the complete lack of proper support. I have contacted them repeatedly, but instead of getting clear answers from a real specialist, I keep receiving generic automated/AI-style responses. Nobody has given me a proper timeframe, nobody has clearly explained what is happening, and nobody seems to take the urgency of the situation seriously. Because of this, I have been left without access to money I need for rent, food, bills and other essential expenses. Holding someone’s funds while failing to provide clear communication or a realistic resolution timeframe is completely unacceptable. I have been patient, but this situation has gone too far. If my account and funds are not dealt with properly, I will be submitting a formal complaint and escalating the matter to the relevant financial authorities. Based on my experience, I would not recommend relying on Krak for important payments or essential funds.

Bisher eigentlich nur gute Erfahrungen gemacht, aber ich wurde Opfer eines Exit-Scams wegen Nichtlieferung eines Händlers aus China und ich bin in einer Gruppe gelandet wo jeder sein Chargeback bereits vorübergehend noch am Selben Werktag erhalten hat. Ich warte nun schon seit 5 Tagen und bisher ist noch nichts passiert. Soweit ich weiß, wird das Geld sofort im Netzwerk geblockt bei Betrugsfällen und sollte vorübergehend gutgeschrieben werden.

Cela fait 9 jours qu’ils ont bloqué mon compte leurs services clients ne répondent à aucune de mes mails rien du tout c’est méchant de leurs part je devais payer mon loyer et je risque d’être jeter dehors éloignez vous de cette banque ça m’étonne pas qu’ils ont de mauvais avis voilà mon numéro de dossier 22669328 Et si mon argent m’a pas été rendu je connais très bien des influenceurs on va commencer une campagne de dénigrement concernant votre application car je sais déjà que je suis pas le seul à souffrir de vos agissements , et la moindre des closes c’est de répondre aux mails des gens , si y’a tellement de file d’attente alors ne bloquer pas le compte des gens quand vous n’êtes m’as disponible à leurs expliquer ce qui se passe

Recently wrote a review on my concerns about account freezing you see a lot of on trust pilot and thought I’ll give you guys an updated review…. In short, the card is beautiful, the app is clean and have had absolutely 0 issues with it, I have been depositing USDC from cold storage and funds go into my account within a few short minutes, I use the card to also withdraw cash and again everything works perfectly without a problem, after using for a few months I feel like I would be comfortable depositing larger amounts and seriously considering having my salary go into my account and use and my main bank, the 3.6% apy on stable coins is also a big bonus. Overall 0 issues, very handy, would recommend to friends and family.

I've had a fantastic excuse with Kraken so far! The cashback is absolutely fantastic and is the main reason I joined you're not gonna find any credit card paying even close to these percentages. Also the app is excellent imo and the card looks great. So far I've had a great experience. My only annoyance was with my actual traditional bank account. They don't like me sending lots of money my Kraken as they consider it crypto investing even though it's my account. In the name of "protecting the customer" Ill make my own mind up where I send my money, thank you very much. It's a shame about all the negative reviews on here. I don't think they really reflect reality. Much recommend from me!

Ticket number 22609925 I’ve been waiting for a response from these people regarding the restrictions placed on my account for over a week now, and I still haven’t received any response. My lawyer has also sent them a letter today, so I sincerely hope they respond soon. Based on my experience, I would strongly advise people to stay away from this company. Their customer service has been absolutely terrible, and this has been one of the worst experiences I’ve ever had with a prepaid banking service.

Withheld my money and closed the account without withdrawing my remains left. Ticket 22460417. Im definitely going to be speaking with my lawyer to shut down this business also as I checked the t&s and it doesnt match up.