Rachel B.
Do not order with this company!
Do not order with this company!! I placed an order over 400,- euros to Europe and they refuse to take returns due to problems with their warehouse in China, high shipping costs and custom fees. Nowhere on the website or in their return policies have they made any mention of this and I've already read many bad reviews on numerous platforms mentioning the same issue. Completely unlawfull, they are scamming people. I am currently exploring options to take legal action because this is absolutely isane.
Response from KosinerjewelryMay 8, 2026
Dear Customer, We are truly sorry to hear about your unsatisfactory experience and we take your feedback very seriously. For all orders, if there is any product quality issue, we always offer a full refund or a free replacement without any hassle. For non-quality related return requests, we always actively communicate with customers to resolve shipping cost concerns, and we also support partial refund solutions to ensure customer satisfaction. We never avoid reasonable return requests. Please kindly contact our official email directly, and our team will follow up with you promptly to resolve your case properly until you are satisfied. We sincerely hope to have the chance to make this right for you. Best regards,Kosiner Jewelry Team