Koorsen Fire & SecurityReviews of koorsen.com

Always professional, polite and get the job done timely!!

We have never had any issues with our local (Richmond) office or the employees, salespeople, technicians, etc. I had a truly horrific experience with the Corporate Monitoring customer service team when I inquired about our contract. It took 6 days to get any sort of "resolution" and I was sent back and forth between multiple customer service representatives who clearly had not read any of the previous communications. While we like our Richmond office and its employees, Koorsen as a company, came off as not customer friendly whatsoever. We will not renew our contract after it ends.

Excellent service. Professional, Friendly personnel. Above and beyond requirements of the job to help client.

Fast service, in and out!!

thanks for the service

You service man was very polite and professional.

Your response time and sense of urgency during an emergency is absolutely horrendous. I have witnessed this at multiple facilities. We usually end up calling someone else to do the needed work in a timely manner.

The sins of the past seem to plague our current standing with Koorsens. I feel that since prior management did not take care of Koorsens as they take care of us, that we are not seen in good regard to the company. The technicians I have met have all been friendly and knowledgeable. Customer service is friendly.