Koorsen Fire & SecurityReviews of koorsen.com

no receipt on e-pay

I would like to have a receipt of my payment

Terrible website for bill pay. Requires user to input information again and again (which Koorsen has readily available) every time a bill is paid

Service call was for a series of false alarms. The serviceman was polite and explained that he could not diagnose or fix our problem because Koorsen had installed one brand panel, and a second brand receiver to "communicate" with even more brands of sensors. He suggested that the options were to replace all parts which were not compatible with our present panel, or to "upgrade" to a new technology sytem. He said he would have a salesman call us. We were charged $100 (plus tax) for this service. Nearly three weeks later (after we made another call) a salesman finally called. He quoted a $1000 price for replacing the incompatible parts in our present system or $850 (AND increasing the monthly monitoring fee by more than 2/3) for installing a new system. The quoted price of the new system did NOT INCLUDE monitored smoke alarms or window sensors on six windows----items included in our present system.

The workers were standing around most of the time and broke part of our system

EVEY SENSE kOORSEN TOOK OVER MY FIRE EXSTINGUISHER HAVENT BEEN DONE ON TIME! BILLING IS GOING TO WRONG PLACE IT SEEMS SO UN ORGANIZED DOES YOUR MAIN OFFICE EVERY COMMUNICTE WITH YOUR LOCAL OFFICE IT DOSENT SEEM LIKE IT NORTHEN WAS SO MUCH MORE ORGINZED NOT BEEN HAPPY REAL CLOSE TO SWITCHING.

Cant seem to get their scheduling together ! All I wanted was to do all the testing in one day has been a fiasco .

Koorsen came out 2 years ago to service our 20 Fire Extinguishers, which we had previously paid approx. $ 200 per year to local firefighter organization. They did not tell us how much it would be, and we ended up being billed over $ 1300. When we refused to pay they threatened us and offer a compromise of $ 2000 for a 5 year contract. Note, this is for only 20 10 lb. fire extinguishers. But to meet our insurance obligations we complied. This year, as we did last year, we pulled all the units, had them ready at the door for the technician, All he had to do was service. He asked. "is there anything he could do for us, and I said would you put this one new hanger up for us and guess what, it came with a hefty $ 12 bill later for one screw and 10 seconds of work. We will continue to honor our contract, but Koorsen has a license to steal, I hope future small businesses will not get taken, like us, to the cleaners.