Since 1946, people have trusted Koorsen to protect their businesses and homes. From our knowledgeable sales people to our highly trained technicians, we have been committed to providing complete fire protection and security solutions that don’t just protect buildings—but protect lives too.
Koorsen Fire & Security (koorsen.com) has 213 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Tools & Equipment · Lebanon, Indiana
Excellent
Tools & Equipment · Indianapolis, Indiana
Poor
Tools & Equipment · Columbia, South Carolina
Excellent
Tools & Equipment · Brooklyn, New York
Excellent
213 approved reviews, newest moderated first
Terri S.
This payable spot is great. Its very understandable and easy to use. Thank YOU!
Response from Koorsen Fire & SecurityAug 20, 2020
Thank you. We are always working to improve the customer experience and appreciate feedback from our customers.
customer
Said everything was fine. When the reports came there were two discrepancies listed. Waiting to find out which is correct.
TMC Supply Chain S.
Koorsen was very professional and knew exactly what they were doing no questions asked.
Response from Koorsen Fire & SecurityAug 20, 2020
Thank you for your review. We always appreciate it when our customers take time out of their busy schedule to give us feedback. Thanks.
Jerry W.
Always have trouble with this site and have never had to pay a charge before.
Response from Koorsen Fire & SecurityAug 20, 2020
Thank you for your honest review. We are always working to improve the customer experience. If you could email us at [email protected] with your troubles with our site, we will make sure we address the problem and seek a solution if possible. Thank you.
Valerie R.
I've never had any issues with the Richmond, Indiana location before Koorsen services were handled from a central location. I called the number posted on the website at the Richmond location, was transferred to Pennsylvania, then was transferred to another a person who had to "write a ticket". I had to stay on hold while this person "wrote a ticket." Then I was told that someone from New York would contact me within 48 hours to confirm my order. Total transfers...three; on hold total of 10 minutes. Not looking forward to the next step. I just want a key fob to replace the one that stopped working! Updating your website with the correct contact information and streamline your services will serve them well for the future.
Response from Koorsen Fire & SecurityAug 20, 2020
I am sorry to hear you did not have a good experience. We are working on improving our customer service and we thank you for your honest feedback. If you have any further concerns, you can contact us at [email protected] and we will be sure to handle any concerns promptly. Thank you.
Mark Thaler K.
My first time working with Koorsen. Very courteous and knowledgeable.
customer
Very professional and did a great job of communicating their time line and told us when the alarm was going to be tested.
customer
Great customer service