Ismael T.
The last purchase I made was held for …
The last purchase I made was held for more than a month while I was getting emails stating that the purchase was sent. I could not get a clear answer as to why it was never sent while they kept telling me that it was probably a problem at UPS, yet when they made a thorough check, it never left the warehouse...
Response from Kole Imports & CloseoutsOct 5, 2017
Good Afternoon Thank you for sharing your feedback with us regarding your order experience. We were able to review this and it appears that your order was lost at the time of shipment. The delay is was due to not able to locate the order, we have issued a reshipment of the order to your shipping address. We do apologize for any inconvenience this may have caused. Please feel free to contact us to address your concern or questions with your account representative [email protected] Thank You Michael Franco Kole Customer Service Manager [email protected] 1-800-874-7766 ext. 193


