Shirley W.
Missing Items, Over Charged
With almost every order some items are missing. The order/shipment information available on the website is the original order and does not reflect what was actually shipped. There is no follow-up invoice/communication as received by most of my wholesale accounts. I have also experienced over charge for shipping fees. To add to the problems Kole Import charges on my credit card account reflects the original order, not what was actually shipped. And, there is no indication that the missing items will be backordered.
Response from Kole Imports & CloseoutsOct 10, 2017
Good Morning Ms. Walker Thank you for providing us with your feedback with us regarding your orders and shipping charges in refrence to short shipments received. We provide all status updates for your order via email through an automated notification. Please note that we only charge for items that are invoiced and shipped in your order. We do not back order or ship out items that are not sent out in an order. Your account representative Josh Brown has been notified and will be in contact with you to address your concerns. Please feel free to reach us should you have any questions. We do appreciate your feedback and will work on improving. Thank You Kole Customer Support [email protected] 1-800-874-776