Kohl'sReviews of kohls.com

I have been a loyal customer of Kohl's for years, regularly shopping in-store and using both their store card and major credit card. Unfortunately, my experience with their rewards system—specifically Kohl’s Cash—has been consistently frustrating. Time and time again, I receive Kohl’s Cash with a short expiration window, but when I go to use it, I’m told it’s either unavailable or “not in the system.” This has happened more than once, and it’s unacceptable. As a paying customer, I shouldn’t have to chase down rewards that were already issued to me. What made this even worse was the lack of care from customer service. When I called to address the issue, I was told they could “submit a complaint,” but no real solution or resolution was offered. When I asked what that would actually do for me, there was no clear answer. The supervisor I spoke with seemed completely unbothered, which only added to my frustration. At this point, I’m done. My husband and I will be closing our accounts and taking our business elsewhere. Loyal customers deserve better—especially when it comes to honoring rewards that were promised.

Ordered three things to be shipped to my home. Received email that one item had to be picked up at the store. I order on-line because I have no way to get to the store. When I told the customer service rep to cancel my order, I was told that they couldn't cancel the order, which I had placed a few hours before. No where did it say on the website that the one item could not be shipped. No more Kohl's

I went into Kohl's with Amazon returns and whoever the heavy set Black Woman was that waited on me was Loud and Rude when addressing me. I managed one of the biggest retail store for 6 years and Good CUSTOMER SERVICE ranks second to only Good Merchandise in the retail business. Being a Black Woman myself I try to show other Black Women respect because I know personally that Customer Service gets blamed and catches the bulk of complaints. However it is Customer Service Job to handle anything in a professional manner. Black Women are already the most disrespected group there is but I can see why customers get into shouting matches with some Customer Service Associates. I don't think she like the fact that I was returning Amazon Merchandise. I looked around the store and found a pair of jeans I really wanted and when time to check out there was another kind, professional, Black Woman checking customers out. Those are the people that should work returns. It's sad to say but I almost went off but contain myself. Kohl's need improvement quick and fast..

I was looking for customer service. I did not receive any resolve. Opposite actually. Treated terrible. The rep was aware of the issue did nothing. I spend alot of money there. Terrible. Lack of professionalism.

We ordered a black 10,000 BTU portable air conditioner for a really good price, it was on sale. We received an 8000 BTU white portable air conditioner. I tried to chat via the chat box which was ridiculous because I was speaking to a computer and was getting nowhere. We finally found a telephone number and called and spoke to a really nice heavily accented young woman. She told me repeatedly that she could not reorder the unit at the sale price today and that we should wait 7-14 business days to reorder. She said she would "make a note on our account" so we would get the sale price. I told her that it was unacceptable to wait that long. What was the point of waiting 7-14 business days? It makes no sense. After 35 minutes of conversation she was finally able to order us a new unit, the one we had originally purchased, at the same price although the unit was no longer on sale. We had to put the 50 lb unit into my car and take it back to Kohl's. The return was uneventful and went well. We received the second unit. Again, it was supposed to be a 10,000 BTU portable air conditioner which turned out again to be another 8,000 BTU air conditioner. So now, I have to put it back in my car and take it back to Kohl's once again. I really want to order another unit at the sale price because I really want that unit. But is this going to continue to happen? Who is packing these items at the warehouse? Do they not know the difference between $8,000 and 10000? This is ridiculous. We paid $289 on sale. The current price is $569. So frustrating. I think my relationship with Kohls has come to an end.

Kohl’s will not accept a payment from you unless you have the credit card or your ID. I went in to payoff the statement balance and they would not accept it without the actual card or the ID of the card holder even though I had the statement. I understand security but I wasn’t making purchase. I wanted to pay my balance. I find this ridiculous and inconvenient.

I usually order from Kohks on line. Sometimes I will receive an extra 30% or 40% off my total. Can’t use with name brands. I have bought a lot of items with the discount. Easy to return if it doesn’t work out.

I ordered Kohls online. Everything I ordered was very cheap quality wrong color and size. The material for what they charged the price for was very cheap and would not even hold up to a delicate cycle on line dry. I plan on returning the rest of my order back. They know they are charging a 15 percent restock fee even though it is their error. I am still waiting for an order that is coming in from overseas. It’s been 12 business days. Still nothing but a shipping tracking from a Chinese company Once again wrong size. Kohl’s clothing has gone down in quality. They are way overpriced compared to online retailers.